A director’s guide: Selecting service management software

Overview

This is a comprehensive document with regards to an overall system upgrade and/or replacement. There are key considerations that should lead an organisation to decide whether there is a need for a new system.

Once this has been established, the next steps are to put together a system specification, involving your users, customers and management team. This paper has key points for this consideration.

Finally the paper outlines best practices for research and shortlisting for such a change, through to implementation and post-implementation procedures.