http://www.ithound.com/ithound Use IThound RSS Feeds to keep up-to-date with new research on the topics that are most important to you. SLM and BSM: The Future of IT Management. Are You Ready? Two IT management approaches, SLM and BSM, address the outlined challenges. They also help IT to measurably align with business objectives, meeting continually changing business needs while maintaining sufficient technology specialization to keep up with complex, growing IT environments. http://www.ithound.com/v3/view_abstract/2013/business-management/crm/customer-service-general/slm-bsm-the-future-it-management-are-you-ready Providing Critical Workload Autotomation Status to Support Business Service Management This white paper looks at the importance of IT service delivery and as a result IT and specifically, Operations Management, is changing it's infrastructure to focus on Business Service Management (BSM), http://www.ithound.com/v3/view_abstract/1910/it-systems-management/it-planning-management/information-technology-infrastructure-library-itil/providing-critical-workload-autotomation-status-support-business-service-management Managing Business Service Performance in a Virtual Environment This EMA (Enterprise Management Associates) paper explores the concept of Business Service Management in a virtualised environment. http://www.ithound.com/v3/view_abstract/2012/it-systems-management/it-planning-management/business-service-management-bsm/managing-business-service-performance-virtual-environment Managing Business Service Performance in Complex Distributed Environments With the intention of lowering costs and speeding delivery of IT services, IT organizations continually seek and adopt newer technology, including service oriented architectures (SOAs) and virtualization. http://www.ithound.com/v3/view_abstract/2011/it-systems-management/enterprise-application-integration-eai/service-oriented-architecture-soa/managing-business-service-performance-complex-distributed-environments IT2020: The New Performance Management Paradigm Business managers now insist on understanding how their IT performance enables their business services, and performance management teams are being challenged to demonstrate their contributions to the bottom line, customer and end-user benefits, and revenue. This amounts to a new paradigm: IT2020. http://www.ithound.com/v3/view_abstract/1909/it-systems-management/it-planning-management/business-service-management-bsm/it2020-the-new-performance-management-paradigm How ASG’s MetaCMDB Strategy Enables More Effective Business Service Management As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations This report looks at two of the most fundamental and arguably most conflicted concepts: Business Service Management (BSM) and Configuration Management Database (CMDB). http://www.ithound.com/v3/view_abstract/1911/it-systems-management/it-planning-management/information-technology-infrastructure-library-itil/how-asg-s-metacmdb-strategy-enables-more-effective-business-service-management Choosing the Right CMDB: Smart Considerations for Strategic Decision Makers Businesses expect their IT departments to deliver solutions that make a difference. Although this seems obvious, when CIOs and IT departments focus only on generic means to address their needs, meaningful and effective solutions are sometimes difficult to deliver. http://www.ithound.com/v3/view_abstract/2202/it-systems-management/it-planning-management/business-service-management-bsm/choosing-cmdb-smart-considerations-strategic-decision-makers Beyond Business Service Management:To Monitor, Report, and Manage This white paper introduces the use of a Business Service Platform (BSP) as the foundation of an effective BSM solution. By employing a BSP solution, the entire business uses tools that monitor, report, and manage business services. http://www.ithound.com/v3/view_abstract/1908/it-systems-management/it-planning-management/business-service-management-bsm/beyond-business-service-management-to-monitor-report-manage Best Practices with BSM - Addressing Your ITIL® Compliance Issues Learn how Business Service Management (BSM) solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance. http://www.ithound.com/v3/view_abstract/1907/it-systems-management/it-planning-management/business-service-management-bsm/best-practices-bsm-addressing-your-itil-compliance-issues End-user service assurance: The new IT mandate This report examines the challenges of and strategies for reconciling network management and operations with broader service management initiatives. http://www.ithound.com/v3/view_abstract/4568/it-systems-management/it-planning-management/it-service-management-itsm/end-user-service-assurance-the-it-mandate