This case study looks at the unified communications strategy that NEC provided for The Peninsula Shanghai. The solutions have allowed the hotel and its staff to satisfy guests and burnish a reputation for excellent service whilst maximise the efficiency of its workforce throughout the property VIEW SUMMARY

The guide outlines the extent to which technology enables accountants to manage information and mobile document access, data capture and sharing, mobile time and expenses. It also explains voice capabilities and the impact on productivity and workflow. VIEW SUMMARY

Data synchronisation is a critical technology which enables mobile users to share up to date customer and sales information in the field, even when disconnected. Evaluating a solution’s synchronisation system can help avoid problems that have doomed many CRM projects to failure. VIEW SUMMARY

Making your workforce mobile is about making them customer centric 24/7. This white paper defines a mobilisation strategy to improve response to business opportunities, recover from problems faster and address customer problems more quickly. VIEW SUMMARY

The number one complaint in the hospitality industry is the lack of available and dependable Wi-Fi coverage. This case study shows resellers how the Mandarin Oriental, Four Seasons, Intercontinental and Marriot Hotel groups were able to install dependable wi-fi coverage for strategic advantage. VIEW SUMMARY

This paper provides information on the goal of a paperless hospital driven by wireless access that improves patient healthcare, expedites administration and streamlines operations — all while reducing costs. VIEW SUMMARY

Each of the Sandals properties, over 20 scattered throughout the Caribbean, consumed huge amounts of beachside land with guests spending more time outside their rooms than in them, and looking for Wi-Fi. A solid solution was needed to overcome major connection and collaboration challenges. VIEW SUMMARY

The staff at Sea Mar Community Health Centers (Sea Mar) were frustrated and so was the central IT staff of seven, already tasked with providing help desk, applications support, network management, and voice and data communication services. VIEW SUMMARY

Guests were complaining: Wi-Fi coverage was limited, connections were flaky and performance was erratic. This case study shows how Smart Wi-Fi overcame these challenges, delivered high performance and complete coverage. VIEW SUMMARY

While Wi-Fi was being used throughout the hotel for common high-speed internet access (HSIA) services, the hotel group IT director wanted to leverage the technology to make hotel services VIEW SUMMARY