This report presents the current trends in the IT services sector and gains insight into the challenges market players are facing. This report also discusses how IT service providers across the UK adopt a business model and technology platform that will deliver profitability and growth. VIEW SUMMARY

The major market challenges of unabated data growth, cutting the costs of IT and storage means most organizations are probably already at the point where only a virtualized approach can make a significant difference to their infrastructure model. This paper is focused on the power of virtualization VIEW SUMMARY

The service offering Managed Data Center supports IT supervisors in all their tasks related to the operation of servers, storage systems and networks. From analysis and planning to organization and operation, the service covers all the IT infrastructure components in a data center. VIEW SUMMARY

According to industry analysts Gartner Research, the difference in cost between an unmanaged and a well-managed computer system can be as much as 36 percent. This is significant, especially in times when budget cuts are much more the norm than budget increases. VIEW SUMMARY

This white paper advocates that organisations should move away from restrictive silo-based system monitoring to a business service based approach. Such a solution enables an enterprise-wide view of service availability and performance regardless of infrastructure size, configuration and topology. VIEW SUMMARY

A simple solution to help businesses prove compliance with appliances that provide all log data gathering and reporting tools needed for regulatory requirements. VIEW SUMMARY

This IBM study learned that 65% of CEOs expect fundamental changes for their organizations over the next two years. Surprisingly, CEOs do not seem daunted by this challenge. The findings of this study should compel leaders to re-evaluate their preconceptions about innovation. VIEW SUMMARY

This white paper discusses best practices around metrics, from its very definition to using it for continuous improvement. VIEW SUMMARY

As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations This report looks at two of the most fundamental and arguably most conflicted concepts: Business Service Management (BSM) and Configuration Management Database (CMDB). VIEW SUMMARY

This white paper looks at the importance of IT service delivery and as a result IT and specifically, Operations Management, is changing it's infrastructure to focus on Business Service Management (BSM), VIEW SUMMARY