This paper provides customer transformation roadmap for implementing a dyanmic information infrastructure. It profiles two customers' journeys, and provides an analysis of IBM's and EMC's associated visions and strategies VIEW SUMMARY

It is safe to say that neither the ITIL or IT service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information. This paper, from Enterprise Strategy Group, examines the ASG approach. VIEW SUMMARY

This report discusses the current trends IT service providers across the UK have adopted as business models and the technology platform that will deliver profitability and growth. VIEW SUMMARY

The major market challenges of unabated data growth, cutting the costs of IT and storage means most organizations are probably already at the point where only a virtualized approach can make a significant difference to their infrastructure model. This paper is focused on the power of virtualization VIEW SUMMARY

In this report, Forrester researches and analyses requirements and specific use cases for one type of controlled and managed self-service BI application. It looks at this from both the IT and business point of view - making sense of the Roles, Drivers, And Challenges of Information Workers VIEW SUMMARY

The service offering Managed Data Center supports IT supervisors in all their tasks related to the operation of servers, storage systems and networks. From analysis and planning to organization and operation, the service covers all the IT infrastructure components in a data center. VIEW SUMMARY

A simple solution to help businesses prove compliance with appliances that provide all log data gathering and reporting tools needed for regulatory requirements. VIEW SUMMARY

This white paper discusses best practices around metrics, from its very definition to using it for continuous improvement. VIEW SUMMARY

Business managers now insist on understanding how their IT performance enables their business services, and performance management teams are being challenged to demonstrate their contributions to the bottom line, customer and end-user benefits, and revenue. This amounts to a new paradigm: IT2020. VIEW SUMMARY

As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations This report looks at two of the most fundamental and arguably most conflicted concepts: Business Service Management (BSM) and Configuration Management Database (CMDB). VIEW SUMMARY