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Co-sourcing provides a viable strategy to complement and support the role of the IT Manager in businesses with 50 or more IT users. This paper explains how co-sourcing can work for your business, addresses common co-sourcing myths and looks at what you need to consider before choosing a partner VIEW SUMMARY

Imagine opening your support portal every day and having no overdue tickets from last week. As businesses grow, managing a few hundred customer queries every day can be quite a struggle. But is adding more agents to your customer support machine going to solve the overloaded problem? VIEW SUMMARY

This paper highlights the challenges for UK finance professionals ranging from a lack of transparency to levels of support. The most challenging pain-points finance professionals have with their IT systems lie more with the people and processes surrounding the systems than the systems themselves. VIEW SUMMARY

The speed of technical innovation is accelerating with consequences both scary and exciting for IT service desks. Download this paper from Service Desk Institute for a careful consideration of the challenges the service desk of the future will face and the steps that need to be taken now. VIEW SUMMARY

Users are becoming more savvy and more comfortable with diagnosing and fixing their own IT problems, are service desks in danger of becoming defunct? How can service desks remain relevant and stay at the core of the business? This paper explores how to harness the increasing IT literacy of customers VIEW SUMMARY

20% of Exchange users are still running Exchange 2003. Without making the move, they face many security risks. This paper highlights six reasons why moving to Google Apps for Business is the smart choice when migrating from Exchange 2003. VIEW SUMMARY

There are no shortcuts to good hiring. But with the right process in place, you can have an all-star support team in due time. This article shows you how to build a sustainable process for hiring the very best people for your support team. VIEW SUMMARY

This new white paper explores the inherent challenges of self-service, the advantages of seamless support in addressing these challenges and the 5 steps to achieving a seamless support model VIEW SUMMARY

Companies have more complex IT infrastructures than ever before creating more opportunities for end-users to contact support. Save money and increase customer service through a self-service portal. Read the white paper to learn more. VIEW SUMMARY