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This paper delves into how you can put the social and collaborative experience front and center. With social Business Discovery, your workgroups and teams can collaborate faster than ever by collectively exploring data in real time. Download this paper to learn more about this exciting BI innovation VIEW SUMMARY

Social media is a great way to engage with customers, but it does come with associated risks. However, to ignore it would be like ignoring emails! Read this paper to explore the risks of social media and the considerations and challenges for IT decision-makers. VIEW SUMMARY

Social media is revolutionising customer care. This paper defines social customer relationship management (SCRM), looking at the trends, benefits and challenges of outsourcing SCRM to third-party providers. Read this paper to gain an insight into what services customer care providers can offer. VIEW SUMMARY

With technology moving fast, some businesses are wary of entering into the world of social media. This paper provides six pearls of wisdom for using social media in business, that could help businesses to enhance their engagement with customers. VIEW SUMMARY

Cloud-based tools can aid integration between businesses and customers, helping to develop a social business. This paper examines how solutions can help improve customer satisfaction through efficient and integrated packages as well as the services offered to help implement such solutions. VIEW SUMMARY

This guide looks to unlock the secrets of social networking for the FD and outlines some of the ways in which FDs can incorporate these widely used tools into their business strategy. VIEW SUMMARY

This paper provides an example of an acceptable usage policy. This is paper 3 of 4 from the Social media toolkit series. Read the others for more information. VIEW SUMMARY

This white paper presents an overview of the current situation and provides companies insight into how clear internal policies and software to support the preservation and production of business’s social data can help organizations manage social media in a business environment. VIEW SUMMARY

This paper delves into the social networking security landscape — the good, the bad and the ugly — and offers practical guidance toward harnessing the power of the social Web to help businesses benefit from it. VIEW SUMMARY

More and more, employees are actively choosing their own hardware, whether laptops, iPads or smartphones. And, they are demanding their own applications – with or without IT's approval. This new paper explores the game-changing impact of consumerisation on IT strategy. VIEW SUMMARY