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This paper delves into how you can put the social and collaborative experience front and center. With social Business Discovery, your workgroups and teams can collaborate faster than ever by collectively exploring data in real time. Download this paper to learn more about this exciting BI innovation VIEW SUMMARY

Customer centricity is the key to success in a globally competitive marketplace. A company only exists because of its customers. The phone remains one of the most effective ways to make contact with decision makers. How do we identify those that are ready to buy and fast track them to sales? VIEW SUMMARY

Social media is a great way to engage with customers, but it does come with associated risks. However, to ignore it would be like ignoring emails! Read this paper to explore the risks of social media and the considerations and challenges for IT decision-makers. VIEW SUMMARY

Social media is revolutionising customer care. This paper defines social customer relationship management (SCRM), looking at the trends, benefits and challenges of outsourcing SCRM to third-party providers. Read this paper to gain an insight into what services customer care providers can offer. VIEW SUMMARY

With technology moving fast, some businesses are wary of entering into the world of social media. This paper provides six pearls of wisdom for using social media in business, that could help businesses to enhance their engagement with customers. VIEW SUMMARY

This paper provides an example of an acceptable usage policy. This is paper 3 of 4 from the Social media toolkit series. Read the others for more information. VIEW SUMMARY

This paper looks at the world or social media and explores how you can take advantage while protecting your business from potential risks to its reputation. It runs through the risks in detail and provides advice and information on social media policies, misconduct and discrimination. VIEW SUMMARY

Social media sites(SMS) provide opportunities for businesses to present a positive image of themselves into the public domain but also have some drawbacks. This guide is aimed at providing businesses with information including possible liabilities and general issues to be aware of if using SMS. VIEW SUMMARY

More and more, employees are actively choosing their own hardware, whether laptops, iPads or smartphones. And, they are demanding their own applications – with or without IT's approval. This new paper explores the game-changing impact of consumerisation on IT strategy. VIEW SUMMARY