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This paper delves into how you can put the social and collaborative experience front and center. With social Business Discovery, your workgroups and teams can collaborate faster than ever by collectively exploring data in real time. Download this paper to learn more about this exciting BI innovation VIEW SUMMARY

This paper explores the connectivity-specific needs of UK firms that are either providing or utilising cloud or virtualisation services, looking at next-generation networking technologies as well as factors influencing the siting of data centres such as power, regulations and backbone networks. VIEW SUMMARY

Social media is revolutionising customer care. This paper defines social customer relationship management (SCRM), looking at the trends, benefits and challenges of outsourcing SCRM to third-party providers. Read this paper to gain an insight into what services customer care providers can offer. VIEW SUMMARY

Cloud-based tools can aid integration between businesses and customers, helping to develop a social business. This paper examines how solutions can help improve customer satisfaction through efficient and integrated packages as well as the services offered to help implement such solutions. VIEW SUMMARY

In this best practice guide, we are going to take a deep dive into a best practice process for patch and vulnerability management. It includes simple steps to cure your patch management headache. VIEW SUMMARY

This guide looks to unlock the secrets of social networking for the FD and outlines some of the ways in which FDs can incorporate these widely used tools into their business strategy. VIEW SUMMARY

This paper provides an example of an acceptable usage policy. This is paper 3 of 4 from the Social media toolkit series. Read the others for more information. VIEW SUMMARY

In this paper, explore the Web 2.0 threats and challenges and gain nine essential requirements for effective Web 2.0 security. View now to discover how to confidently allow safe, productive access to social media and other Web 2.0 applications. VIEW SUMMARY

This paper delves into the social networking security landscape — the good, the bad and the ugly — and offers practical guidance toward harnessing the power of the social Web to help businesses benefit from it. VIEW SUMMARY

How do you develop a multi-channel contact centre with web chat, social media and SMS capabilities? What are the benefits? What are the pitfalls? And which organisations have successfully implemented one? VIEW SUMMARY