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This paper delves into how you can put the social and collaborative experience front and center. With social Business Discovery, your workgroups and teams can collaborate faster than ever by collectively exploring data in real time. Download this paper to learn more about this exciting BI innovation VIEW SUMMARY

Social media is revolutionising customer care. This paper defines social customer relationship management (SCRM), looking at the trends, benefits and challenges of outsourcing SCRM to third-party providers. Read this paper to gain an insight into what services customer care providers can offer. VIEW SUMMARY

With technology moving fast, some businesses are wary of entering into the world of social media. This paper provides six pearls of wisdom for using social media in business, that could help businesses to enhance their engagement with customers. VIEW SUMMARY

This guide looks to unlock the secrets of social networking for the FD and outlines some of the ways in which FDs can incorporate these widely used tools into their business strategy. VIEW SUMMARY

As the challenges to fighting malware continue to grow, those with deep knowledge of the industry understand that malware defense is clearly a "big data" problem. VIEW SUMMARY

This IDC study takes a look at the current state of enterprise email and the perceived and real problems that surrounds its use. Rather than envisioning "a world without email", instead, a future is revealed where email converges with social tools & grows into an innovative hybrid productivity tool VIEW SUMMARY

This guide offers an overview of the challenges, opportunities and tools associated with Big Data, shedding light in particular on the real-world use of search technologies (indexing, semantics, natural language processing, search-based applications, etc.) to capitalise on Big Data opportunities. VIEW SUMMARY

With more stress than ever on IT departments, organisations are always looking for new avenues to go down. This white paper highlights how looking at social media networks for inspiration can be the answer by building layers of enterprise employee solutions – social employee applications. VIEW SUMMARY

This paper provides an example of an acceptable usage policy. This is paper 3 of 4 from the Social media toolkit series. Read the others for more information. VIEW SUMMARY

This paper looks at the world or social media and explores how you can take advantage while protecting your business from potential risks to its reputation. It runs through the risks in detail and provides advice and information on social media policies, misconduct and discrimination. VIEW SUMMARY