The business technology article library
3511 information technology white papers from 533 companies
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41% of IT executives are evaluating cloud services
Company: IRIS Exchequer
This white paper tells you everything you need to know, and more, about cloud computing. By using Utility Computing, you can now access advanced business services at a fraction of the cost as you pay on a fixed and predictable cost basis. No surprises, no cost spikes and everything done for you. VIEW SUMMARY
Category: Cloud computing | Published: February 2013 | Type: White Paper
Best Practices: Benchmarking for Service Desk Success
Company: GoToAssist
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of its service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email VIEW SUMMARY
Category: Help Desk Management | Published: August 2011 | Type: White Paper
Rating: 
+ 4
Quick Guide: Getting to Grips with Service Desk Metrics
Company: GoToAssist
One of the areas in which service desks have traditionally struggled is in measuring performance. But which metrics are the most useful and how do you establish their measurement? And what exactly do we mean by metrics? VIEW SUMMARY
Category: Data Mining | Published: July 2011 | Type: White Paper
Rating: + 4
Best practice guide: SharePoint data protection and disaster recovery
Company: AvePoint
Organisations are rapidly adopting Microsoft SharePoint as a standard platform for their online collaboration, portal, and other mission-critical services. This white paper outlines the planning, guidelines and implementation considerations for SharePoint data protection and disaster recovery VIEW SUMMARY
Category: Backup Systems and Services | Published: July 2011 | Type: White Paper
Rating: + 3
A practical guide to implementing SLAs
Company: TechExcel
This whitepaper lays out everything you need to know about SLAs. By the time you finish reading this, you will be able to successfully plan, implement, report, improve on your SLAs, and reap the associated benefits. VIEW SUMMARY
Category: Help Desk Management | Published: June 2011 | Type: White Paper
Rating: + 5
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