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With increased budget constraints and reduced staffing levels, is it really possible to increase efficiencies and productivity on the service desk? This white paper explores how the effective use of knowledge management in your service desk could help with various problems you may be facing. VIEW SUMMARY

This white paper tells you everything you need to know, and more, about cloud computing. By using Utility Computing, you can now access advanced business services at a fraction of the cost as you pay on a fixed and predictable cost basis. No surprises, no cost spikes and everything done for you. VIEW SUMMARY

Businesses are relying more heavily on cutting edge technology as a key channel to provide products and services to their customers, making the demands on IT departments more intense and unforgiving in a complex 24/7 world. IT services must be fast, seamless, defect-free, and cost-effective. VIEW SUMMARY

Users are becoming more savvy and more comfortable with diagnosing and fixing their own IT problems, are service desks in danger of becoming defunct? How can service desks remain relevant and stay at the core of the business? This paper explores how to harness the increasing IT literacy of customers VIEW SUMMARY

This research provides a clear indication as to what IT decision-makers look for in a cloud provider. As the market for cloud-based solutions accelerates, the success of providers will be determined by how closely they follow the priorities articulated by respondents to this latest research VIEW SUMMARY

When you work with IBM iservers you know that critical system messages require special attention, while others can be ignored or answered automatically. Important system resources require fast response in the event of problems. Certain system events must be escalated efficiently for fast resolution. VIEW SUMMARY

Most data centres are only operating at a fraction of their efficiency potential. This white paper explores the attributes of an efficient infrastructure and describes strategies you can implement immediately to increase resource utilisation and free up your IT budget VIEW SUMMARY

Join us for a fast-paced overview of Service Level Management, designed to help you deliver on your customers' service expectations (or to your internal service targets). VIEW SUMMARY

This paper explores specific backup and availability challenges organisations must surmount as they move to virtualise their business-critical applications. It then shows how attaining proper service levels for these applications requires a high degree of visibility into the VMware virtual VIEW SUMMARY

A mainframe running at 70% utilisation while processing heavy I/O intensive workloads can run up to 240 virtual machines. An Intel based Xeon 8 core server running the same workload can run approximately 10. For this, and a number of other reasons, many organisations turn to the mainframe to VIEW SUMMARY