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In relation to call centres, a survey uncovered that those rating phone service as ‘poor’ or ‘very poor’ almost trebled between 2003 and 2010. A lack of personalised contact makes customers irritated and disengaged. Read this white paper for tactics for personalising customer experience. VIEW SUMMARY

Customers are becoming increasingly demanding when it comes to contact centres, but setting up and maintaining them is expensive and demanding, and many companies do not use the systems they have in the most efficient way. So, read this paper for 20 reasons to host your contact centre in the cloud. VIEW SUMMARY

Salesforce.com and SAP integration is essential to maximise each system’s output, reduce errors and improve organisational efficiency. Read the paper to find out how. VIEW SUMMARY

Lotus Notes are expensive and require significant maintenance. The solution is the Salesforce Platform in the cloud, an application development programme that minimises concerns over expense and infrastructure. This paper considers the advantages of the Salesforce Platform for your business. VIEW SUMMARY

Read how to conserve time and money, whilst reducing complexity, by using Force.com’s application development programme. Developing applications in the cloud eliminates the pains of excess hardware, software and maintenance. This paper considers the benefits of using this safe and secure programme. VIEW SUMMARY

Cloud-based tools can aid integration between businesses and customers, helping to develop a social business. This paper examines how solutions can help improve customer satisfaction through efficient and integrated packages as well as the services offered to help implement such solutions. VIEW SUMMARY

This white paper discusses strategies for streamlining collaboration with SharePoint- Salesforce integration. VIEW SUMMARY

Learn how cloud integration streamlines and simplifies how data is orchestrated among systems, regardless of their location or data type. Learn how groundbreaking techniques are overcoming previously insurmountable impediments to coordinating information among remote/on-premise applications. VIEW SUMMARY

In today’s cloud-enabled world, connection is real-time, always-on and continuously evolving. Connection at cloud speed and scale requires a new toolbox of reusable frameworks and automated processes. Read this analyst report to find out more about cloud intergration for the enterprise. VIEW SUMMARY

This paper looks at the importance of web-based data for analytics, and what requirements are necessary to support these environments, both from an analytic database and a data integration perspective. VIEW SUMMARY