The business technology article library
3490 information technology white papers from 530 companies
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Improving customer service into the future and beyond
Company: New Voice Media
Mobility, big data, cloud computing and social media are shifting the way customers and brands engage with each other, causing customer expectations to change too. This paper details 10 discussion points concerning customer service challenges, and considerations about the future of customer service. VIEW SUMMARY
Category: Customer Service (General) | Published: April 2013 | Type: White Paper
A best practice guide of how to make the most of KPI’s
Company: IRIS Exchequer
Key performance indicators enable businesses to set goals and objectives against which they can benchmark their performance. This guide explores the opportunities of KPIs, the value they hold, the value they generate and how the right tools can help optimise business performance one step further. VIEW SUMMARY
Category: Financial Management Solutions | Published: February 2013 | Type: White Paper
Rating: 
+ 1
A director’s guide: How to prepare an RFI for a financial software system
Company: Access UK Ltd
Using a detailed RFI can help you avoid costly mistakes businesses commonly make when selecting finance software. In this white paper, you’ll get helpful step-by-step instructions for creating your own RFI. VIEW SUMMARY
Category: Automation | Published: March 2011 | Type: White Paper
Rating: + 10
Removing the burden of IT testing
Company: SQS
MTS provides companies with an opportunity to improve the quality of their software & processes while saving on costs. By removing the burden of IT testing, MTS plays an important role in enabling managers to focus on running their businesses rather than developing & maintaining IT systems VIEW SUMMARY
Category: Managed Service Provider (MSP) | Published: September 2010 | Type: White Paper
Rating: + 2
Protect and grow revenues during the economic downturn through the use of CRM software
Company: Sage
This whitepaper examines how Sage is working with small and medium sized businesses to help them protect and grow their revenues during the economic downturn through the use of Customer Relationship Management (CRM) software VIEW SUMMARY
Category: CRM Services | Published: February 2010 | Type: White Paper
Rating: + 1
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