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It’s no longer if—it’s when enterprises will refine unified communications (UC) capabilities. Learn how end-user choices in mobility and visual collaboration should factor into vendor consolidation strategies and UC road map architecture. VIEW SUMMARY

This Forrester paper uncovers the results of a survey and discovers why now is an optimal time to consider Open Source solutions like Drupal as these buyers highlight their growing satisfaction rates and confirm the market has shifted towards unique Digital Marketing requirements VIEW SUMMARY

A survey conducted by Forrester found that organisations were spending an average of 10% of their IT budget on storage in 2007. By 2010 this figure had risen to 17%. This report argues that it is futile to throw more cash at the problem. Instead, firms need to find more efficient ways to manage VIEW SUMMARY

Forrester conducted a study to better understand the increasingly important role of software innovation in product development. This white paper shares the findings VIEW SUMMARY

IT professionals see drawbacks as well as advantages from the cloud – particularly when it comes to security. This paper examines some of the key fears and assesses whether they can be addressed VIEW SUMMARY

Forrester Research has named SDL a Leader in "The Forrester Wave™: Web Content Management for Online Customer Experience, Q3 2011” report. Forrester attributes the ranking to SDL’s high performance ranking attributed to SDL Tridion's globalisation and localisation functionality. VIEW SUMMARY

Open source software and Business Intelligence (BI) are two related market segments where Forrester sees continually increasing interest and adoption levels. BI specifically continues to be one of the top priorities on everyone’s mind. VIEW SUMMARY

In this free analyst report from SAP, Forrester evaluates four methods you can use to measure the business value of IT. Learn how you can account for more than simple financial metrics like ROI, IRR, or NPV. VIEW SUMMARY

This Forrester Research white paper analyses the results from a survey of 141 North American companies to look at the state of customer service and highlights some interesting results and useful recommendations. VIEW SUMMARY

Providing a good customer experience across multiple countries is a complex problem. Forrester looks at the issues involved in providing a good customer experience and lays out important recommendations. VIEW SUMMARY