Search results

Customers are taking to complaining over the Internet, so how do you manage what they are saying about your business? Furthermore, the customer relationship management of many companies is spread across multiple departments. This lack of integration costs money and can lead to poor customer service. VIEW SUMMARY

Members of business communities interact to make decisions. If the actions involved are not integrated, processes can be disrupted, leading to a loss of competitive edge. This highlights the need for workflow management, so employees know exactly what they need to do and when. Read to find out more. VIEW SUMMARY

The challenges of global business include local legislations and languages, consolidating information from all areas of the organisation and responding to market evolution. This paper explores these problems from the perspective of both international SMBs and multinationals with small subsidiaries. VIEW SUMMARY

New and powerful mobile devices are making flexible working the norm in many organisations. But mobility is a double-edged sword. Mobile-enabled workers are undeniably more productive, but the increasing need to make company applications and data mobile are creating new and often unforeseen risks. VIEW SUMMARY

As employees go mobile and flexible working becomes the norm, users are demanding new ways to communicate and collaborate effectively.If employers don't find tools to accomodate this, users will find their own. read for more information on unified communications and collaboration. VIEW SUMMARY

The agile approach is about adopting a culture of openness and cooperation between IT and the business. A lack of this is often the reason why agile projects fail. This white paper considers 7 reasons why this can happen. VIEW SUMMARY

This presentation considers the characteristics of the modern working environment and how this impacts on workspaces. See how changing workspaces, technology and behaviour can create a smarter office. Peruse this presentation to explore solutions to facilitate communication and optimise workspace. VIEW SUMMARY

Distributed computing is connecting sites across the world, improving communication, collaboration and responsiveness. However, it also has its limitations. This paper explores the drawbacks of having a distributed environment, before suggesting a more agile alternative. VIEW SUMMARY

Download the "How we work: communication trends of business professionals report" for insights into how today's communication tools – email, IM, Twitter, web and video conferencing, phone calls, texting, etc. – are being utilised in the workplace and can be used to your advantage. VIEW SUMMARY

Health Care Organisations are vulnerable to data security breaches as they transfer Protected Health Information amongst employees. Read this paper to explore the risks to data security and the costs that can be incurred, as well as what can be done to help improve the situation. VIEW SUMMARY