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This paper delves into how you can put the social and collaborative experience front and center. With social Business Discovery, your workgroups and teams can collaborate faster than ever by collectively exploring data in real time. Download this paper to learn more about this exciting BI innovation VIEW SUMMARY

Zafar Chaudry, CIO explains how his organisation eliminated downtime, made significant gains in problem response times, automated patch management and application upgrades without increasing cost or headcount. The Kaseya Automation platform was selected after a failure with ZenWorks, and ROI achieve VIEW SUMMARY

State funding for big projects has largely dried up and trusts are in the news for the wrong things. You’re probably facing dramatic budget cuts and regulatory pressure – particularly from NIMM (the National Infrastructure Maturity Model) - IT in the health service has never been tougher. VIEW SUMMARY

The Big Data problem is not just about the growth in volume of business data, but also about the increasing number of data sources and data formats. Leaders can distinguished themselves through their support of data integration: a foundation of solid data management policies, tools and investment. VIEW SUMMARY

Social media is revolutionising customer care. This paper defines social customer relationship management (SCRM), looking at the trends, benefits and challenges of outsourcing SCRM to third-party providers. Read this paper to gain an insight into what services customer care providers can offer. VIEW SUMMARY

Many organisations have yet to transform their BI environment into any semblance of a unifying, cooperating system. With the right set of enabling technologies, organisational resources, business processes and performance metrics it now becomes possible to achieve a desired state of equilibrium. VIEW SUMMARY

The Magic Quadrant for Business Intelligence Platforms presents a global view of Gartner's opinion of the main software vendors that should be considered by organisations seeking to develop business intelligence (BI) applications. VIEW SUMMARY

89% of companies agree that departmental funds have been wasted due to data inaccuracy. This paper discusses how adopting data governance through a phased approach can help you understand these underlying causes and introduce efficient solutions that improve data accuracy and quality. VIEW SUMMARY

This paper gives you an in depth view into building a successful business case for a single customer view and the benefits this can bring to your business. An effective SCV gives you the platform from which you can; detangle information flows, uncover deep insight and produce targeted engagement. VIEW SUMMARY

Social media sites(SMS) provide opportunities for businesses to present a positive image of themselves into the public domain but also have some drawbacks. This guide is aimed at providing businesses with information including possible liabilities and general issues to be aware of if using SMS. VIEW SUMMARY