An alarming number of software deployments fail. Some catastrophically, for example Nestlé's disastrous CRM deployment which went wront to the tune of $700m. Use this checklist to get yours right. VIEW SUMMARY

Your business can establish a successful CRM initiative with a few easy to leverage steps. This guide explores how in order for you to execute a successful CRM initiative, you must leverage knowledge gained from people, establish a clearly defined process and implement the right technology. VIEW SUMMARY

This paper examines what options a company has for sharing information across the enterprise to enable more collaborative working and how strategic drivers are forcing companies to reconsider how they manage their activities and the implications this has for the design of their information systems VIEW SUMMARY

Even in challenging times, there are new opportunities there for the taking. If you can deliver a really exceptional service to your customers, you’ll be rewarded by their loyalty. This paper looks at how Sage is helping businesses recover though this tough economic time through its CRM software. VIEW SUMMARY

When budgets are constrained, companies don’t have the opportunity to innovate. The Efficient Enterprise focuses on finding that capacity and helping businesses take advantage of it. This paper, including case studies, outlines solutions implemented in order to become a more efficient enterprise. VIEW SUMMARY

The project leader plays a critical role in ensuring a successful data migration but exactly what responsibilities and activities should project leaders fulfill? VIEW SUMMARY

A carefully considered mobile CRM strategy can help your company move to the head of the pack in business productivity, and employee and customer satisfaction. This paper explores strategies and improvements in devices and networks to add more value of CRM to your company VIEW SUMMARY

This white paper discusses five critical evaluation criteria for choosing an VIEW SUMMARY

SOA-based data services enable IT organizations to be more agile and responsive to the business and fully leverage data assets for optimal business performance. This paper provides the basics around the concept of data services and how building data services can bring value to your IT infrastructure VIEW SUMMARY

This whitepaper examines how Sage is working with small and medium sized businesses to help them protect and grow their revenues during the economic downturn through the use of Customer Relationship Management (CRM) software VIEW SUMMARY