This paper explores how CRM can provide the foundation for sustainable growth in an economy where existing customer relationships grow in importance as organizations seek a cost-effective way to nurture business expansion.

Data mining has moved into the mainstream. This approach to discovering previously unknown patterns in data was developed in academia and first employed by government research labs. Now it plays a central role in helping companies in virtually every industry improve daily business decision making.

intelligent Customer Front Door™ (iCFD) is a metaphor that describes a set of applications and technological resources that enable businesses to identify callers and quickly aggregate information about them to assist in successfully resolving their needs.

Based on more than 40 years of experience working with a wide range of organizations, SPSS Inc. has identified five best practices used by leading organizations to maximize customer value with predictive analytics.

This paper outlines the five key strategies relating to customer relationship management and how they can be employed to survive and thrive during uncertain economic conditions.

Although most large organizations have spent significant time and money building CRM systems, few have achieved the elusive “single customer view” they expected.

All businesses need to manage their finances. All businesses need to manage their customers. This whitepaper discusses why, and how, the new Sage 200 software suite improves business efficiency by combining finance and CRM solutions.

In today’s challenging economic environment, the most valuable resource is a happy customer base. To get and keep that resource, businesses must create a fulfilling customer experience.

Enterprise IT management solution provider uses DataFux dfPower Studio and the DataFlux Integration Server to enforce business rules in real time accross the enterpise.

This paper explores the reasons why companies invest in CRM (Customer Relationship Management) solutions and provides a simple guide to help you communicate the true business value to your team… in their language.

This guide can help lead you through the processes of assessing your business needs, researching available software to meet those needs, and implementing the best economical business management technology for your business.

Seven is more than just a lucky number for companies building customer care strategies. In this document, Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.

In this CRM Magazine webcast, sponsored by Pivotal CRM and Microsoft, renowned CRM analyst Barton Goldenberg, President of ISM, will delve into concepts and best practices you need to understand to select a CRM system that will be embraced by users and help them achieve higher productivity and ROI.

The customer-centric companies achieving the greatest success today use flexible customer relationship management (CRM) solutions to manage the customer-facing processes of their business and implement their customer-centric vision. This guide explores five core CRM success principles.

In "CRM Strategy and Selection: Today’s Key Issues," sponsored by Microsoft, renowned CRM analyst Barton Goldenberg, President of ISM, brought attendees up to speed on today’s top trends and considerations in CRM selection and strategy.

Among all CRM user groups, the sales organisation is often the most important—and challenging—to win over. This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.

Customer service constitutes a company’s front line in customer retention, satisfaction, and relationship management. This white paper provides core principles companies can use to help them select a CRM system that each service user feels was built just for them.

In this CRM Magazine webcast, sponsored by Pivotal CRM, renowned CRM analyst Barton Goldenberg, President of ISM, will delve into concepts and best practices you need to understand to build a compelling business case for CRM and plan a CRM strategy that will achieve rapid and ongoing ROI.

Investment banks have been hard hit by the sub-prime meltdown and ensuing credit crunch. In this white paper, learn how investment banks can use client-centric strategies and CRM tools to maximise the value and loyalty of their client base and do more with less.

Discover how the bank automated their customer services processes to improve their income/cost ratio, with IBMFileNet’s P8 Enterprise Content Management (ECM) and Business Process Management (BPM) platform