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Five critical evaluation criteria for contact center technology
Company: Focus
This white paper discusses five critical evaluation criteria for choosing an VIEW SUMMARY
Category: Call Centre Management | Published: January 2010 | Type: White Paper
Rating: 
+ 1
The Forrester Wave: Web content management for external sites
Company: SDL Tridion
This Forrester report evaluates 10 leading Web content management (WCM) vendors across approximately 115 criteria and and identifies the leaders according to different areas of strength. VIEW SUMMARY
Category: Web Content Management | Published: June 2009 | Type: Analyst Report
Rating: + 5
Genesys SIP Customer Call Centre Solution
Company: Genesys
SIP provides two overwhelming advantages that contact center decision makers need to understand. The first is the freedom of choice in hardware and software — resulting in greater flexibility, easier integration, faster deployment, and cost efficiencies. VIEW SUMMARY
Category: Customer Experience Management (CEM) | Published: May 2009 | Type: Software
New Strategies for Delivering Knowledge-Driven Support Experience Your Customers Will Love
Company: InQuira UK
View this on-demand webinar to learn how to accelerate the time to resolve customer support issues, design a customer interaction experience around each customer's needs, empower call-centre agents to be more productive, deliver an online support experience that will set you apart from your VIEW SUMMARY
Category: Call Centre Management | Published: January 2007 | Type: Webinar
Selecting the Right Knowledge Base and Why Taxonomy Matters
Company: InQuira UK
Join the SSPA, InQuira and Juniper Networks for this webcast on how Juniper Networks transitioned from a phone-based to a web-based model. You will learn how Juniper Networks recently launched a successful new knowledge base, and how Juniper Networks’ knowledge base became the backbone application VIEW SUMMARY
Category: Call Centre Management | Published: January 2007 | Type: Webinar
Human Capital in an Emerging Market
Company: IBM United Kingdom Limited
Thanks to reductions in telecommunications costs and advances in information technology, many companies have expressed a significant interest in relocating a number of business processes to lower wage countries. This interest has fueled the growth of both captive and outsourced processing and VIEW SUMMARY
Category: Human Resource Management | Published: December 2004 | Type: White Paper
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