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White Paper
- Human Capital in an Emerging Market
- by IBM UK
Published:December 2004- Format: Portable Document Format (.pdf)( 354.1 KB )
- Length: 24 pages
Overview
Such migration presents both opportunities and unique challenges. Although firms are attracted to these locations by lower direct labour costs for a variety of back-office positions, IBM believes that establishing and operating back-office and customer care activities in emerging economies poses a unique set of human capital challenges that many companies are not considering as part of their analysis.
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