Prudential used the Trillium Software System® to create a single view of customer data from Trillium Software IThound

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Prudential used the Trillium Software System® to create a single view of customer data
by Trillium Software
Published:May 2008
Format: Portable Document Format (.pdf)
Length: 2 pages
Overview

Prudential UK is one of the top life and pensions providers in the United Kingdom. Prudential UK has over eight million customers and is the leading provider of individual annuities.

Prudential wanted to improve our first contact resolution rates to improve the experience of our customers and also the effectiveness of our call centers. As a result of mergers, acquisitions, consolidations, and a product-centric sales history, Prudential UK found itself with 26 policy management systems.

Following an extensive selection process, Prudential chose the Trillium Software System as its enterprise data quality solution and Informatica’s Extract, Transformation and Load (ETL) tool to migrate appropriate elements of the matched records to the singleview customer database.