Guide to Converged Network Management - Asset Reporting, Audit Compliance, and IT Documentation from CA IThound

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Guide to Converged Network Management - Asset Reporting, Audit Compliance, and IT Documentation
by CA
Published:January 2007
Format: Portable Document Format (.pdf)
Length: 27 pages
Overview

This final chapter will explore asset and audit compliance methods and procedures. They’re the last component of the FCAPS model. As this guide comes to a close, it will examine why documenting IT process is critical to business operations. Earlier chapters have made brief mention of approaches such as ITIL and ISO 17799 as best practice methodologies. This chapter will probe into those a bit deeper.

For many enterprises, regulatory requirements to comply with SOX, GLBA, and HIPAA raise concerns about the impact on managing an integrated service network with VoIP. This chapter will close with a review of managing the network life cycle with an eye toward holistic risk management.

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