Benchmarking Software Quality from Tata Consultancy Services Ld IThound

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Benchmarking Software Quality
by Tata Consultancy Services Ld
Published:January 2007
Format: Portable Document Format (.pdf)( 1.3 MB )
Length: 12 pages
Overview

Cost of Quality has emerged as a tool for looking at quality from the perspective of enhancing competitiveness. By cutting down the cost of quality, we are improving the overall health of the line of business, which in this case is software. Its strength lies in its ability to provide a unified benchmarking metric that can be further analyzed to identify focus areas for improvements, which otherwise would remain obscure. For instance, a high cost of appraisal may reveal a reactive approach to quality where sufficient attention is not being paid to preventing defects to occur in the first place. However, challenges lie in the implementation of theoretical models and mapping those with the granular activities of the software development lifecycle to gather real data.

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