This white paper discusses best practices around metrics, from its very definition to using it for continuous improvement.

This guide provides you with the right advice that will help you ensure that the service management implementation process is as smooth and successful as possible.

Virtualization should explore innovative IT management solutions that address the challenges posed by highly flexible, dynamic environments. These management solutions should provide both automation and service-level monitoring, to improve IT staff response.

F5 WebAccelerator is an advanced web application delivery solution that provides a series of intelligent technologies designed to overcome problems with browsers, web application platforms and WAN latency issues which impact user performance.

Because F5 application delivery products are modular, they're extensible by design and can easily incorporate new functions and quickly adapt to changing application/business challenges. The following are available Product Modules and Feature Modules for BIG-IP application traffic management products.

With Enterprise Manager, you can archive and safeguard device configurations for contingency planning, configure new devices from a central location without manually working on each device, reduce your labor costs for managing multiple F5 devices and easily and quickly roll-out software upgrades and security patches.

eHealth® helps you reduce operational costs while improving service assurance across your multi-vendor, multi-platform network infrastructure. With the proactive management from eHealth, you can pinpoint areas of service degradation and fix problems before users are affected.

The SPECTRUM suite of software solutions — including SPECTRUM Infinity for service providers, SPECTRUM Integrity for large enterprises and SPECTRUM Xsight for emerging enterprises — leverages built-in Business Service Intelligence to understand the relationships and impact of IT infrastructure on business services.

This paper discusses various ways to convert performance requirement into valuable and testable requirements, goals and objectives. It looks at the application from the end user’s perspective without forgetting the business objective.

Achieving “market equilibrium” between the enterprise and an organization is not a simple goal but once gained, delivers significant benefits to the IT organization and the enterprise as a whole. Read this white paper to understand the management information needed to achieve this equilibrium.

Virtuozzo is a patented OS virtualization solution. Virtuozzo creates isolated partitions or virtual environments on a single physical server and OS instance to utilize hardware, software, data center and management effort with maximum efficiency.

As the pace of business accelerates, enterprises are increasingly responding to customer demands in real time. To accomplish this feat, many IT departments have turned to service-oriented architecture (SOA). SOA is designed to help decrease development expenses and risk of application failures, increase asset reuse and enhance business agility.

Are you software compliant? Are you overpaying for your software licenses? Do you need to reduce costs? With one tool you can, identify monitor and track your IT assets. Mitigate your compliance risks and save money -download this white paper and learn how.

The need to carefully manage company software assets continues to move up the IT management. This paper looks at the most effective ways of maximising compliance whilst minimising cost, and concludes that automated systems can play an important role - relevant for 200+ nodes.

This whitepaper examines trends shaping workforce mobility today, the consequent challenges for the Chief Technology Officer and the IT group, and the business benefits delivered by a strategic solution.

Being prepared for a catastrophic event before it happens is vital. This White Paper examines the trends driving the need to be prepared for such situations and the challenges the IT Team face.

This whitepaper examines the business benefits and business impact delivered by a strategic approach to improving IT efficiency, when it is used to address some of the key concerns, challenges, and issues confronting the Chief Technology Officer and the IT group today.

This white paper examines business agility in branch office expansion and its connection to IT, the consequent challenges for the IT team and its executives, and the business benefits delivered by a strategic solution.

This white paper examines business agility in mergers and acquisitions and the connection to IT, the consequent challenges for the IT team and its executives, and the business benefits delivered by a strategic solution.

Citrix® Presentation Server™ is an end-to-end application delivery system that offers both application virtualization and application streaming for optimal application performance.