EMA research has revealed that CMDB deployments are indeed at a fundamentally different stage than they have been over the past two to four years. Download now to learn more about the state of CMDB deployments in 2008

Why is it that so many companies are still struggling to manage change effectively? This Best Practice white paper looks at the common pitfalls and how you can avoid them and change for the better.

This document outlines the key management challenges that must be overcome as the use of virtualization continues to increase in production enterprise environments. 'Virtualization 2.0-Ready' identifies fundamental changes that are needed in terms of how virtualized environments can be monitored

Virtual environments need comprehensive and sophisticated performance monitoring tools that understand the whole environment – physical and virtual – and that can track, analyze, and prevent problems across the end-to-end IT service infrastructure.

As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations This report looks at two of the most fundamental and arguably most conflicted concepts: Business Service Management (BSM) and Configuration Management Database (CMDB).

Business managers now insist on understanding how their IT performance enables their business services, and performance management teams are being challenged to demonstrate their contributions to the bottom line, customer and end-user benefits, and revenue. This amounts to a new paradigm: IT2020.

ITIL's chief architect, Sharon Taylor has authored this whitepaper to help the ITSM community understand the changes to ITIL and how the new version provides major benefits to existing ITIL practitioners and those considering adopting ITIL.

This web seminar examines the differences in service approaches between ITIL V2 and V3, allowing you to decide if upgrading to V3 is the right choice for your organisation.