Learn how GoToAssist offered a solution that would really enhance the level of service Backup Technology could offer to their customers.

In this case study learn how Dermalogica increased productivity and it enabled them to offer a far more efficient support service to the sales team.

Learn how this company enhances customer service for a competitive edge.

Learn how this company achieved High performance using any WAN connection. Faster resolution of application problems improves clothing distribution process.

Through ongoing member interviews, surveys, conferences and summits, the SSPA has identified the six toughest business issues impacting service and support organizations.

Read this case study and find out how T G Allison chose Citrix® GoToAssist® to power its remote support service and Citrix® GoToMyPC® to allow the company to remotely access a farmer’s PC even when the farmer is not at his computer.

Through member conversations, conference presentations and Webcast Q&A, the SSPA has identified the top 5 initiatives technical support centers should pursue in order to deliver breakthrough customer support and enable customer success.

Learn how this company's Customer satisfaction has been maintained at a level of at least 94 percent and existing staff are able to complete 100 percent more assessments per month.

Capgemini is providing a unique “green” solution to help companies reduce costs and improve corporate social responsibility. This solution is being delivered through the hardware-based capabilities of Intel® Centrino® Pro and Intel® vPro™ processor technology.1

New opportunities in wireless technology extend far beyond the traditional benefits of mobility. Find out more in this solution brief from CISCO

This paper outlines the benefits remote access has to offer and provides a summary on how to get connected, security issues which need to be considered and the cost savings that can be made.

Simple Remote Management Infrastructure (SRMI) is a comprehensive suite of out-of-band management tools for remote offices. It provides the monitoring, diagnosis, configuration, and power management necessary to enable true central management of remote locations.

With the current shift away from large, centralized computer systems to decentralized, dispersed networks of smaller computers, efficient and cost-effective network management, remote and/or local, is critical to today’s 24/7 businesses. Read this white paper to learn more.

Every company's computing infrastructure is getting larger and more complex. At the same time, every company's business success is becoming more and more dependent on the availability, performance, scalability and adaptability of that infrastructure.
This paper explains how IPMI can help you better manage more infrastructure with fewer resources.

Managing fleets of PCs has never been an easy task. In this IT Week web seminar, Intel looks at taking a hands-free approach to desktop and laptop manageability with remote management.

Discusses how LANDesk® Management Gateway along with LANDesk® Trusted Access™ technology help organizations (with 200+ nodes) extend the enterprise management of remote devices across the Internet without compromising the security of the corporate infrastructure.