Instant messaging (IM) provides a number of important benefits, including the ability to communicate with others in real time, the ability to know someone’s presence status and the ability to improve organizational decision-making and information flow.

As the environment for collaboration is changing, IT is coming under increased pressure to view on-demand collaboration as part of the infrastructure of their organizations.

The use of Instant Messaging (IM) is growing in business as a preferred means of communications. Delivering the best of both worlds – email and phone-based communications - IM provides a cost effective means to electronically communicate both synchronously and instantaneously.

Implementing a unified communications solution can change all this and add great value to any organisation. Enterprises do have actionable steps available to greatly reduce the quantified pain, frustration and incremental expenses found in this research survey.

In this definitive guide, chapter 5 brings you the key steps in VoIP deployment and management for the enterprise

Quality is often the single biggest factor in a successful implementation, so this chapter will explore a variety of approaches for delivering total quality network services, with a focus on integrated VoIP.

From enterprise business to small business to consumer, the end user doesn't care what network delivers services. The ability to work from any single device, anywhere, any time is more in demand today than ever. This paper reviews the broad aspects and implications of convergence in several forms.

From enterprise business to small business to consumer, the end user doesn't care what network delivers services. The ability to work from any single device, anywhere, any time is more in
demand today than ever. This Free PDF will review the broad aspects and implications of converged networks