This document has been created to help marketers gain the greatest value possible from WebEx online seminars. While it may be most beneficial to those who have never previously used WebEx Event Center, experienced customers may find additional sources of value and best practices.

This free report from the Aberdeen Group explains the Total Cost of Ownership (TCO), which remains a significant factor that influences Enterprise Resource Planning (EPR) strategies and decisions.

This free guide from Access Accounting aims to assist IT professionals who need to quantify ROI in terms that businesses understand. It also explains the three measures financial experts use to assess what makes a good return.

An independent study, undertaken and conducted by Loudhouse Research, on behalf of CA. The CA Changing Face of Project Management survey reveals a project panorama characterised by multiple projects that appear to contribute a net ‘drain’ on resources rather than adding commercial value.

This white paper will answer the questions “What data quality metrics should I be tracking?” and “Where do I find an ROI for my data quality efforts?”.

Discover how Blue Mountain Resorts was able to improve reporting, avoid headcount additions, reduce labor costs, decrease inventory levels, and see an ROI of 1,822 percent.

Learn how a new approach to Java virtualization can make your data center's hardware go farther—and run faster.

Get the most from your SOA investment and avoid risks, by building an airtight (yet flexible) governance plan.

Learn how Business Service Management (BSM) solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance.

Join Ladd Bodem, Principal and Co-founder of market research firm ServiceXRG, and Jason Hekl, Sr. Director of Marketing at InQuira, as they introduce a new approach toward justifying the investment needed to deliver optimum business benefit from Knowledge Management and provide real-world examples from some of the world's leading brands.

Service-Oriented Architecture (SOA) and business process management (BPM) are two of the most talked-about business initiatives. This paper explains the relationship between SOA and BPM. Providing a summary, details on features and benefits, and explores the value added by putting them together.

First Horizon wanted to improve the speed, quality, and reusability of its process automation projects, so it created a business process management (BPM) project methodology and leveraged a business process management suite (BPMS)

Effective mission critical installations must address the known problems and challenges relating to current and past data center designs. This paper presents a categorized and prioritized collection of power system challenges and requirements as obtained through
systematic user interviews.