Businesses find many reasons that justify a CRM investment. Asking your CRM evaluation team the right questions can help you get the information everyone needs to make the right decision for the company… And get you the Directors buy-in that you need.

With a consultative sales process, a sales team will produce better ROI analyses for its customers, and improved sales proposals that are customer-focused.

A consultative sales process is an essential first step in turning your sales team into a competitive advantage.

This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organisation. Written by thought leader Don Peppers of Peppers and Rogers Group.

In this report, we’ll cover how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations. These are their real-world experiences, told as much as possible in their own words.

Any serious discussion of the future of the retail banking industry eventually raises a basic question: will future customers still need retail banks? The answer, it turns out, depends on banks themselves.

The key to success these groups are to understand their lifestyles, values, preferences and attitudes toward shopping. This paper provides valuable information about the diverse shopping styles of these two groups so you can adjust your in-store and online strategies to better reach these segments

This whitepaper gives you a brief overview of SQL and Microsoft SQL Server, and addresses what it is, what it does, and indeed – what it means to your business, without delving too deeply into the world of programming.

This White Paper explores how CRM has evolved from mere customer data management to building and managing long term relationships and the benefits that a coherent CRM strategy can deliver to organisations.

Knowledge-Centered Support (KCS) is a methodology and set of best practices that transforms the support organisation to focus on knowledge. KCS originated to capture, structure and re-use support knowledge.

Despite decades of investment, Global 2000 companies and customers are out of alignment in terms of what constitutes effective service. Adopting the principles of customer-centricity, presented in this paper, in your customer service and knowledge management practices will lead to an alignment of customers' expectations with corporate objectives.

When done correctly, knowledge transfer accelerates problem resolution processes, fuels customer satisfaction and leads to greater organisational efficiency. Here, practitioners who have been through successful large-scale knowledge management initiatives share their insights and lessons learned.

Join InQuira executive Tim Shetler as he presents InQuira's view of knowledge management, web self-service, and agent-assisted support; and demonstrate why an integrated platform of business applications is the only way to deliver the right experience to resolve customer problems.

Join Jodi McBride, Director of Knowledge and Training Services at Pitney Bowes, as she shares her story on how Pitney Bowes aligned people, processes and technologies to provide a consistent customer support experience across all interaction channels.

View this on-demand webinar to learn how to accelerate the time to resolve customer support issues, design a customer interaction experience around each customer's needs, empower call-centre agents to be more productive, deliver an online support experience that will set you apart from your competition, and streamline the performance of your call-centre.

A case study that looks at a Charity that was struggling with outdated systems and wasn’t working in a ‘joined-up’ way. With a range of problems resulting from a crippling lack of infrastructure the solution was the implementation of a new CRM system.

Microsoft Dynamics CRM is a complete customer relationship management solution that provides all of the tools and capabilities needed to create and easily maintain a clear picture of customers from first contact through purchase and post-sales

Pivotal is the only complete CRM platform and application suite that can be tailored to fit the unique requirements of every enterprise. Drive measurable results that matter with CRM that works the way you do.

In order to maintain projected business growth and market position, Red Carnation needed to centralise and streamline their finance and procurement operations. This informative case study povides an overview of the challenges faced, and solutions adopted.

Telehouse Europe needed to update their technology solutions to provide better control and management as the company was growing fast and needed to stay ahead of competition in a global environment. This case study provides a summary of the challenges they faced, and the solution they adopted.

Read how Touchstone helped deploy Microsoft Dynamics CRM inside this company, which is now linked to both back office and sales force daily systems.