This white paper advocates that a new breed of service management software is needed to support a move away from restrictive silo-based approaches. The solution enables an enterprise-wide view of service availability and performance regardless of infrastructure size, configuration and topology.

This EMA Advisory Note summarises the findings from an extensive study into virtualisation and its management in a broad range of organisations from SMBs to large enterprises. In particular it provides advice on how to get the most from the technology.

Only one in five CIOs believe that their own IT goals are currently aligned with the strategic goals of the business. This white paper explores current efforts to align IT with the business, how Business Service Management (BSM) can support these efforts and a pragmatic approach for implementing BSM

Read this case study and learn how to maintain high levels of customer service, processes required to run its business, from order management and service activation to those processes involved in the operation of its core network, needed to run smoothly and in sync with each other.

Businesses expect their IT departments to deliver solutions that make a difference. Although this seems obvious, when CIOs and IT departments focus only on generic means to address their needs, meaningful and effective solutions are sometimes difficult to deliver.

This guide explores, through the Five Golden Rules of Integration, key considerations to take into account when planning and implementing a truly flexible IT architecture.

Keys to Effective Dashboards: Data, Data, Data An oftenoverlooked aspect, data is one of the most important things to consider in designing dashboards. It is also important to ask yourself: Is the data reliable? Is it timely? Is any data missing? Is it consistent across all dashboards?

Information Builders’ Guided Ad Hoc solutions empower businesses to broaden the depth and reach of BI – making more reports with more information available to more people across – and beyond – the enterprise.

This white paper explores the issues created by virtualization. Providing answers with a focus on Business Services. Finally, it briefly reviews one such solution, ASG’s Business Service Platform (BSP), and highlights how ASG delivers features to satisfy these key EMA recommendations.

Executives agree globalization will open new windows of opportunity and unleash potential new threats, pushing banks beyond today’s boundaries. And, while many feel unprepared, the reality is that no bank – big or small – can opt out of globalization.

How are banks going to attain the flexibility, simplicity, shared services, and business and IT alignment they will need to grapple with the geometrically more complex business environment that is speeding their way? At IBM, we believe the answer is service-oriented architecture.

Increase the alignment between your organisation and IT by taking our free, 10 minute online assessment to establish your ITIL V3 readiness. The assessment will produce a tailored report with recommendations on how to improve your IT service provision.

As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations This report looks at two of the most fundamental and arguably most conflicted concepts: Business Service Management (BSM) and Configuration Management Database (CMDB).

This white paper looks at the importance of IT service delivery and as a result IT and specifically, Operations Management, is changing it's infrastructure to focus on Business Service Management (BSM),

Business managers now insist on understanding how their IT performance enables their business services, and performance management teams are being challenged to demonstrate their contributions to the bottom line, customer and end-user benefits, and revenue. This amounts to a new paradigm: IT2020.

This white paper introduces the use of a Business Service Platform (BSP) as the foundation of an effective BSM solution. By employing a BSP solution, the entire business uses tools that monitor, report, and manage business services.

Learn how Business Service Management (BSM) solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance.

A new study by the IBM Institute for Business Value suggests that limits to growth are often self-imposed and, as such, can be overcome. Successful growers break free of perceived constraints related to size, industry boundaries and geographic neighborhood.

In the IBM CFO Study, CFOs indicated that Finances top areas of importance were performance, business and economic growth, business value and risk. These responses track with CEOs’ agendas.

As a vital part of an overall business strategy, top CEOs recognize the need to make organizational changes to support collaborative innovation and derive profit from valuable ideas, no matter where they originate. The ABCs provide a framework for unlocking this power to improve performance.