Web 2.0 lacks a precise definition; it's used mainly as a catch-all term to coverWeb sites that are more than just plain, static pages. Web 2.0 sites are more interactive, allowing people to tag photos posted online.

Considering or evaluating a BPM solution can be confusing. This solution brief gives top tips for approaching software selection to ensure a successful BPM buying process.

Web 2.0. You can’t turn around without hearing this buzzword. What is Web 2.0? And what does it mean to you?

A major advantage of online commerce, particularly over other channels, is the ability to track and synthesize far more information about your customers. You are able to follow their online behaviour in detail, collecting and maintaining information in a database.

Efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren’t met.

In this detailed case study, discover how through the use of Epicor for Service Enterprise, The Manufacturing Institute has drastically improved its business processes and switched from monthly to real-time reporting

This guide we discusses the Five Pitfalls of a Service Oriented Architecture. Think of it as a survival guide and make sure you are one of the fittest in the business jungle of tomorrow.

This White Paper explores how RFID allows not only greater innovation, but when it is combined with the appropriate networking infrastructure it can enhance the way products themselves function – which can mean far greater returns for electronics companies.