In this web seminar from Axios, Sharon Taylor, Chief Architect of ITIL V3 gives an expert's view on how the changes to ITIL will shift the market focus.

Manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels. Includes Incident, Problem and Access Management.

Focuses on the importance of CSI throughout the lifecycle of a service for ongoing optimization of quality and cost-efficiency. It is concerned with the continual alignment and re-alignment of IT services to changing business needs.

The recent ITIL V3 refresh has sparked renewed interest but, although many IT organisations are aware of the new version’s launch, the majority are unsure as to how, or even if, it will affect them.
This white paper uses the IT Process Maturity Model to compare ITIL V2 with V3 and identify which approach is best suited to individual IT organisations.

The incorporation of policy-based automation solutions can have a significant impact on the performance and cost of IT operations and can enable companies to protect as well as derive even greater benefits from their investments in virtualization technologies.

Easy Enterprise gives gives organizations the power to archive any type of documents and data with a powerful solution that reduces your business costs and enhances productivity whilst meeting all legal requirements for archiving documents.

Wisdom's Enterprise Content Management (ECM) solution provides effective management of documents, records, web content, case work and business processes.

The Claromentis™ Document Manager application provides end-to-end document life-cycle management tools, enabling collaborative document creation and providing easy user-access options to enhance enterprise-wide efficiency. As with all of Claromentis the solution is entirely web based.

This Computing web seminar will examine the principles and best practice of ILM, looking at the emerging trends and technologies that promise to bring enormous cost benefits to IT operations and ensure optimum use of data throughout the organisation.

Businesses dont wait until a product is almost available to create a strategy for how it will drive revenue. Why then do they wait until the last moment to ensure the quality of software? This Free White Paper examines Lifecycle Quality Management, including its core processes and best practices

Application Lifecycle Management (ALM) is emerging as a promising approach to improving the software delivery process. With Borland's Open ALM solutions, organizations can leverage their existing software development assets and achieve traceability and discipline across the software delivery cycle.