It is safe to say that neither the ITIL or IT service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information. This paper, from Enterprise Strategy Group, examines the ASG approach. VIEW SUMMARY

This paper examines what options a company has for sharing information across the enterprise to enable more collaborative working and how strategic drivers are forcing companies to reconsider how they manage their activities and the implications this has for the design of their information systems VIEW SUMMARY

Effective communication is at the heart of business and personal success and modern communications are increasingly complex. This Computing web seminar, in association with Vodafone discusses unified communications as a potential solution to improve productivity within your organization. VIEW SUMMARY

Most companies divide their operations into separate silos, each evaluated by finance through separate P&Ls. In this white paper, Sage argue that this is often a damaging approach which conceals the true profitabiltiy (or otherwise) of specific customers. VIEW SUMMARY

Many organizations overcome the challenges associated with traditional desktop computing by adopting VMware virtualization technology. Discover how desktop virtualization enhances flexibility for end users while prividing better IT security, control and cost effectiveness. VIEW SUMMARY

This report provides the latest threat trends for February 2010 to keep you informed regarding the ongoing fight against viruses, spam and other unwelcome content. VIEW SUMMARY

In the world of WAN optimization, data center class products are designed to support high capacity WANs and a diverse mix of applications. This paper explores how data center class WAN optimization can enable your strategic IT initiatives. VIEW SUMMARY

This web seminar will discuss the benefits of and barriers to pervasive BI deployment, such as the culture of the organisation, the role of the CIO, the relationship between IT and the rest of the business and data quality and data management issues. VIEW SUMMARY

This paper details the 10 things you need to know about the HR system selection process, including how to reduce the effort, how to assess the risks and how to get the most out of collaborating with potential suppliers. VIEW SUMMARY

With so many malicious attacks taking place now, securing an IT infrastructure is vital. If insufficient security expertise exists in-house, finding a partner with the skills and knowledge is essential. This guide cuts through the jargon, and can help buyers understand the options available to them VIEW SUMMARY