http://www.ithound.com/ Use IThound RSS Feeds to keep up-to-date with new research on the topics that are most important to you. Backup Technology enhances service and sales with GoToAssist and GoToMeeting Learn how GoToAssist offered a solution that would really enhance the level of service Backup Technology could offer to their customers. http://www.ithound.com/ithound/view_abstract?id=2365 GoToAssist Cares for IT Systems at Dermalogica In this case study learn how Dermalogica increased productivity and it enabled them to offer a far more efficient support service to the sales team. http://www.ithound.com/ithound/view_abstract?id=2364 Océ improves customer experience with GoToAssist Learn how this company enhances customer service for a competitive edge. http://www.ithound.com/ithound/view_abstract?id=2362 O’Neill Europe/JSI bv Improves Sportswear Delivery with Hosted Remote Support Learn how this company achieved High performance using any WAN connection. Faster resolution of application problems improves clothing distribution process. http://www.ithound.com/ithound/view_abstract?id=2361 The Power of Remote Support in Battling Today’s Top Customer Support Issues Through ongoing member interviews, surveys, conferences and summits, the SSPA has identified the six toughest business issues impacting service and support organizations. http://www.ithound.com/ithound/view_abstract?id=2359 T G Allison cuts carbon emissions by 80% with GoToAssist and GoToMyPC Read this case study and find out how T G Allison chose Citrix® GoToAssist® to power its remote support service and Citrix® GoToMyPC® to allow the company to remotely access a farmer’s PC even when the farmer is not at his computer. http://www.ithound.com/ithound/view_abstract?id=2358 Top 5 Initiatives for Achieving Breakthrough Customer Support Through member conversations, conference presentations and Webcast Q&A, the SSPA has identified the top 5 initiatives technical support centers should pursue in order to deliver breakthrough customer support and enable customer success. http://www.ithound.com/ithound/view_abstract?id=2357 Uses GoToAssist to Provide Assessment Services for the Disabled Learn how this company's Customer satisfaction has been maintained at a level of at least 94 percent and existing staff are able to complete 100 percent more assessments per month. http://www.ithound.com/ithound/view_abstract?id=2354 Sustainable Desktop Strategy - Saving Energy Costs Without Compromise Capgemini is providing a unique “green” solution to help companies reduce costs and improve corporate social responsibility. This solution is being delivered through the hardware-based capabilities of Intel® Centrino® Pro and Intel® vPro™ processor technology.1 http://www.ithound.com/ithound/view_abstract?id=1962 Exceptional Mobility with Simple Wireless Networking New opportunities in wireless technology extend far beyond the traditional benefits of mobility. Find out more in this solution brief from CISCO http://www.ithound.com/ithound/view_abstract?id=1935