http://www.ithound.com/ Use IThound RSS Feeds to keep up-to-date with new research on the topics that are most important to you. A Collaborative Approach Accelerates the Transition from Silo Management to True Service Management This white paper advocates that a new breed of service management software is needed to support a move away from restrictive silo-based approaches. The solution enables an enterprise-wide view of service availability and performance regardless of infrastructure size, configuration and topology. http://www.ithound.com/ithound/view_abstract?id=2382 Virtualization and Management – Trends, Forecasts, and Recommendations (Summary) This EMA Advisory Note summarises the findings from an extensive study into virtualisation and its management in a broad range of organisations from SMBs to large enterprises. In particular it provides advice on how to get the most from the technology. http://www.ithound.com/ithound/view_abstract?id=2381 Pragmatic Business Service Management Only one in five CIOs believe that their own IT goals are currently aligned with the strategic goals of the business. This white paper explores current efforts to align IT with the business, how Business Service Management (BSM) can support these efforts and a pragmatic approach for implementing BSM http://www.ithound.com/ithound/view_abstract?id=2281 Bharti Airtel Grows At A Stunning Pace By Keeping Its Focus On The Customer Read this case study and learn how to maintain high levels of customer service, processes required to run its business, from order management and service activation to those processes involved in the operation of its core network, needed to run smoothly and in sync with each other. http://www.ithound.com/ithound/view_abstract?id=2236 Choosing the Right CMDB: Smart Considerations for Strategic Decision Makers Businesses expect their IT departments to deliver solutions that make a difference. Although this seems obvious, when CIOs and IT departments focus only on generic means to address their needs, meaningful and effective solutions are sometimes difficult to deliver. http://www.ithound.com/ithound/view_abstract?id=2202 The Five Golden Rules of Integration This guide explores, through the Five Golden Rules of Integration, key considerations to take into account when planning and implementing a truly flexible IT architecture. http://www.ithound.com/ithound/view_abstract?id=2029 Business Intelligence Best Practices for Dashboard Design Keys to Effective Dashboards: Data, Data, Data An oftenoverlooked aspect, data is one of the most important things to consider in designing dashboards. It is also important to ask yourself: Is the data reliable? Is it timely? Is any data missing? Is it consistent across all dashboards? http://www.ithound.com/ithound/view_abstract?id=2026 The Most Widely Used Business Intelligence Paradigm - Guided Ad Hoc Reporting Information Builders’ Guided Ad Hoc solutions empower businesses to broaden the depth and reach of BI – making more reports with more information available to more people across – and beyond – the enterprise. http://www.ithound.com/ithound/view_abstract?id=2025 Managing Business Service Performance in a Virtual Environment This white paper explores the issues created by virtualization. Providing answers with a focus on Business Services. Finally, it briefly reviews one such solution, ASG’s Business Service Platform (BSP), and highlights how ASG delivers features to satisfy these key EMA recommendations. http://www.ithound.com/ithound/view_abstract?id=2012 No bank is an island - Get global before globalization gets you Executives agree globalization will open new windows of opportunity and unleash potential new threats, pushing banks beyond today’s boundaries. And, while many feel unprepared, the reality is that no bank – big or small – can opt out of globalization. http://www.ithound.com/ithound/view_abstract?id=2007