Your business can establish a successful CRM initiative with a few easy to leverage steps. This guide explores how in order for you to execute a successful CRM initiative, you must leverage knowledge gained from people, establish a clearly defined process and implement the right technology. VIEW SUMMARY

This paper explores how Silver Peak delivers unprecedented visibility into network and application behavior, and extensive control over how WAN resources are used in support of business operations. VIEW SUMMARY

This paper examines what options a company has for sharing information across the enterprise to enable more collaborative working and how strategic drivers are forcing companies to reconsider how they manage their activities and the implications this has for the design of their information systems VIEW SUMMARY

Given today’s challenging economic environment, business process management (BPM) is more relevant than ever. This paper introduces BPM and workflow management and discusses several areas that benefit from BPM and workflow engines whilst describing how to realize those benefits. VIEW SUMMARY

Effective communication is at the heart of business and personal success and modern communications are increasingly complex. This Computing web seminar, in association with Vodafone discusses unified communications as a potential solution to improve productivity within your organization. VIEW SUMMARY

Most companies divide their operations into separate silos, each evaluated by finance through separate P&Ls. In this white paper, Sage argue that this is often a damaging approach which conceals the true profitabiltiy (or otherwise) of specific customers. VIEW SUMMARY

This paper outlines the seven most common errors organiations make in their approach to security compliance, and provides guidance for approach compliance with confidence. VIEW SUMMARY

This white paper will establish the benefits of having a single, combined aproach to addressing both sets of objectives – acceleration and security – and identifies the key criteria for selecting a corresponding solution. VIEW SUMMARY

Most organizations are going to have to deploy Windows 7 on at least some PCs. Gartner presents a framework for analyzing the costs. VIEW SUMMARY