Most organizations are going to have to deploy Windows 7 on at least some PCs. Gartner presents a framework for analyzing the costs. VIEW SUMMARY

It is safe to say that neither the ITIL or IT service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information. This paper, from Enterprise Strategy Group, examines the ASG approach. VIEW SUMMARY

The resiliency of a business today is absolutely dependent on the organization’s technology infrastructure. This white paper investigates how the risk rises as IT optimizes and how to accelerate virtualization adoption with application awareness. VIEW SUMMARY

Most companies have achieved a degree of operational excellence using technology - through ERP, CRM and Supply Chain and other applications. Because of this, focusing on transactional processes does little to improve business performance. VIEW SUMMARY

Investors and other stakeholders are looking for transparency beyond the basic financial statements to better understand how businesses operate and perform. This paper looks at emerging new indices for rating corporate governance and performance. VIEW SUMMARY

Your business can establish a successful CRM initiative with a few easy to leverage steps. This guide explores how in order for you to execute a successful CRM initiative, you must leverage knowledge gained from people, establish a clearly defined process and implement the right technology. VIEW SUMMARY

This paper explores how Silver Peak delivers unprecedented visibility into network and application behavior, and extensive control over how WAN resources are used in support of business operations. VIEW SUMMARY

While strategic pricing has not yet become a mainstream practice, analysts have been extolling its benefits for years. This paper explores 3 steps to higher profit margins and how organizations are finding that strategic pricing allows them to stay profitable during both good and bad economic cycles VIEW SUMMARY

This paper examines what options a company has for sharing information across the enterprise to enable more collaborative working and how strategic drivers are forcing companies to reconsider how they manage their activities and the implications this has for the design of their information systems VIEW SUMMARY