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3511 information technology white papers from 533 companies
Ciber case studies
Ciber is a global IT consulting company with 7,000 consultants in North America, Europe and Asia/Pacific, and approximately $1 billion in annual revenue. Client focused and results driven, Ciber partners with organisations to develop technology strategies and solutions that deliver tangible business value. As a leading partner of both SAP and Microsoft our proven experience, understanding of objectives, and ability to guide clients through complex change processes, demonstrates that we are uniquely prepared to meet the consulting needs of your project. Our best-of-breed tools and skilled resources enable us to provide a consolidated, end-to-end focus for your IT systems.
Ciber offers application development and management, IT strategy, business intelligence, quality assurance and testing and has deep partnerships with the biggest names in business technology from ERP and CRM solutions to cloud computing and mobility. With our robust global delivery model, Ciber can access the right talent at the right time to help you get the most out of your technology investment. Whatever your objectives, Ciber has the knowledge and expertise to deliver throughout the project lifecycle.
All content by Ciber
Delivering multi-channel customer service using Cloud technology
Company: Ciber
In today’s connected world, the big demand to be online and responsive for customers makes the delivery of an integrated, consistent and high quality customer experience difficult. Watch to find out how the Cloud now offers the full range of solutions/services to support customer service operations. VIEW SUMMARY
Category: On-line Customer Support | Published: June 2013| Type: Webinar
Your customers are in the cloud - are you?
Company: Ciber
Customers are taking to complaining over the Internet, so how do you manage what they are saying about your business? Furthermore, the customer relationship management of many companies is spread across multiple departments. This lack of integration costs money and can lead to poor customer service. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: May 2013| Type: White Paper
Evolution of the contact centre
Company: Ciber
Customer service has become the most important differentiator between suppliers and firms live or die by their reputation. A range of channels for customer service and support now exist and customers expect to be able to use them. Read to find out how the traditional contact centre has to change. VIEW SUMMARY
Category: Customer Service (General) | Published: March 2013| Type: White Paper
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Managing your business in the cloud has never been simpler
Company: Ciber
Cloud-based tools can aid integration between businesses and customers, helping to develop a social business. This paper examines how solutions can help improve customer satisfaction through efficient and integrated packages as well as the services offered to help implement such solutions. VIEW SUMMARY
Category: Cloud computing | Published: February 2013| Type: White Paper
How a custom application development platform can help your business
Company: Ciber
Read how to conserve time and money, whilst reducing complexity, by using Force.com’s application development programme. Developing applications in the cloud eliminates the pains of excess hardware, software and maintenance. This paper considers the benefits of using this safe and secure programme. VIEW SUMMARY
Category: Application Integration | Published: February 2013| Type: White Paper
How to create a scalable and secure platform
Company: Ciber
Lotus Notes are expensive and require significant maintenance. The solution is the Salesforce Platform in the cloud, an application development programme that minimises concerns over expense and infrastructure. This paper considers the advantages of the Salesforce Platform for your business. VIEW SUMMARY
Category: Application Security | Published: February 2013| Type: White Paper
Reduce costs by up to 15%
Company: Ciber
Integreon, the global provider of integrated legal, research and business support services has driven major efficiencies and savings by migrating to Office 365 and Dynamics CRM Online. Watch this video to find out about all the support you will be given throughout the process. VIEW SUMMARY
Category: Cloud computing | Published: November 2012| Type: Video
Let managed services take the headache away
Company: Ciber
We’d all love to put our feet up and let someone else do the hard work. We wouldn’t let any Tom, Dick or Harry into our homes to clean so no wonder it’s hard to trust managed services companies with our data and applications. This paper gives case studies where the relationship has grown into trust. VIEW SUMMARY
Category: Outsourcing | Published: September 2012| Type: White Paper
Rating: + 1
Top 5 reasons for adopting a managed services strategy
Company: Ciber
SAP is one of the world’s major providers of enterprise software solutions perhaps most famously ERP. Entrusting SAP applications to a managed services provider is not to be done on a whim. This report details the factors and signals you should look for when considering a specialist SAP partner. VIEW SUMMARY
Category: Outsourcing | Published: September 2012| Type: White Paper
Rating: + 2
Case Study: What Irish Life chose to improve reporting and analysis
Company: Ciber
This case study looks at how the largest distribution channel within the Irish Life retail division improved how they managed relationships with brokers and the information they shared in support of the Broker's business across their organization. VIEW SUMMARY
Category: CRM Services | Published: February 2010| Type: White Paper
Rating: + 1
