A study into the managed IT services provided by UK IT Service Providers

Overview

This report is primarily aimed at those people who own, run or work within the IT service provider sector, serving a small to medium-sized enterprise (SME) customer base. Channel players such as distributors and resellers may also find this guide beneficial in enabling their companies to introduce value-added services and increase profitability, at a time when resale margins are being tightly squeezed.

This report presents the findings of the research, within the context of the wider market trends impacting the IT services sector. It provides analysis into the research results and offers good practice advice and recommendations to help IT service providers adopt a business model and technology platform that will deliver profitability and growth