Most companies have achieved a degree of operational excellence using technology - through ERP, CRM and Supply Chain and other applications. Because of this, focusing on transactional processes does little to improve business performance. VIEW SUMMARY

Investors and other stakeholders are looking for transparency beyond the basic financial statements to better understand how businesses operate and perform. This paper looks at emerging new indices for rating corporate governance and performance. VIEW SUMMARY

An alarming number of software deployments fail. Some catastrophically, for example Nestlé's disastrous CRM deployment which went wront to the tune of $700m. Use this checklist to get yours right. VIEW SUMMARY

Your business can establish a successful CRM initiative with a few easy to leverage steps. This guide explores how in order for you to execute a successful CRM initiative, you must leverage knowledge gained from people, establish a clearly defined process and implement the right technology. VIEW SUMMARY

This paper examines what options a company has for sharing information across the enterprise to enable more collaborative working and how strategic drivers are forcing companies to reconsider how they manage their activities and the implications this has for the design of their information systems VIEW SUMMARY

Even in challenging times, there are new opportunities there for the taking. If you can deliver a really exceptional service to your customers, you’ll be rewarded by their loyalty. This paper looks at how Sage is helping businesses recover though this tough economic time through its CRM software. VIEW SUMMARY

When budgets are constrained, companies don’t have the opportunity to innovate. The Efficient Enterprise focuses on finding that capacity and helping businesses take advantage of it. This paper, including case studies, outlines solutions implemented in order to become a more efficient enterprise. VIEW SUMMARY

Given today’s challenging economic environment, business process management (BPM) is more relevant than ever. This paper introduces BPM and workflow management and discusses several areas that benefit from BPM and workflow engines whilst describing how to realize those benefits. VIEW SUMMARY

This paper explores how ASG-Total Content Integrator™ (TCI) for Microsoft® Office® SharePoint Server 2007 (MOSS) helps organizations follow information lifecycle management best-practices for archiving SharePoint content in ASG-ViewDirect®. VIEW SUMMARY