Benchmarking is a critical process for any Service Desk that wants to gauge the quality of its service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email VIEW SUMMARY
Category: Help Desk Management | Published: August 2011 | Type: White Paper
Rating: + 6
Company: IBM United Kingdom Limited
Increased competition and more discerning clients around the world mean it’s more important than ever to stand out in the marketplace. So, how can retail banks differentiate themselves and continue to grow? VIEW SUMMARY
Category: RFID-- Radio Frequency Identification | Published: December 2006 | Type: White Paper
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