Managed Service Provider (MSP) White Papers

This white paper provides a guide for beginners in the managed service industry. It gives advice on formulating the right strategy, selecting appropriate tools, how to price your service, avoiding risks and what can be achieved by building a successful managed service provider. Read to find out more VIEW SUMMARY

With so many organisations being affected by IT security incidents, it is no wonder that companies want to make sure that they have comprehensive cover. This white paper helps you understand how automation and centralised management can reduce error, simplify administrative tasks and reduce costs. VIEW SUMMARY

Users are becoming more savvy and more comfortable with diagnosing and fixing their own IT problems, are service desks in danger of becoming defunct? How can service desks remain relevant and stay at the core of the business? This paper explores how to harness the increasing IT literacy of customers VIEW SUMMARY

We’d all love to put our feet up and let someone else do the hard work. We wouldn’t let any Tom, Dick or Harry into our homes to clean so no wonder it’s hard to trust managed services companies with our data and applications. This paper gives case studies where the relationship has grown into trust. VIEW SUMMARY

SAP is one of the world’s major providers of enterprise software solutions perhaps most famously ERP. Entrusting SAP applications to a managed services provider is not to be done on a whim. This report details the factors and signals you should look for when considering a specialist SAP partner. VIEW SUMMARY

In this special, one-hour webinar an expert speaker will describe the macro social, economic and technology trends that are reshaping opportunities for solution providers. VIEW SUMMARY

While some service providers have enjoyed dramatic growth in recent years, many more have not. What's made the diff erence? In short, three things: people, process, and products. Read this white paper and get proven strategies and approaches for getting all three right. VIEW SUMMARY

The communications landscape is changing and as we head well into the second decade of the 21st century we’re seeing a sea-change in the factors driving demand, need and avail¬ability. For many years it was almost impossible not to sell, and profit from, broadband. VIEW SUMMARY

Given the rapid growth in the number of virtual machines being deployed, it’s no surprise that scalability, performance, and the overall volume of storage capacity have been identified as key challenges. VIEW SUMMARY

To maximise revenue generation, Mycroft Inc. wanted to be able to deliver its managed services on a cloud-based model. A secure, cost-effective private cloud solution was required. This case study shows how they managed to achieve this. VIEW SUMMARY