Computer Telephony Integration (CTI) White Papers

This presentation considers the characteristics of the modern working environment and how this impacts on workspaces. See how changing workspaces, technology and behaviour can create a smarter office. Peruse this presentation to explore solutions to facilitate communication and optimise workspace. VIEW SUMMARY

90% of employees spend at least some time working offsite and almost 30% spend up to half their time working outside of the official office space. Unified communications unifies workers. Read the paper to find out more about what unified communications can do for your business. VIEW SUMMARY

Having a single phone system across multiple locations helps to save money and help employees feel connected. Using Audi as a case study, this paper explores the advantages of SIP trunking to help integrate communications between branches of a business. VIEW SUMMARY

This case study focuses on a large company who needed a telephony solution which would allow them to scale up their telephony more easily and charge the various users for using the system during Wimbledon. Read this case study to find out the changes they implemented and the benefits they saw. VIEW SUMMARY

An increasingly common trend in commercial organisations and government agencies of all sizes is "telework" - enabling employees and contractors to work remotely on a part-time or full-time basis. This report compares TCO for Three Telework Approaches. VIEW SUMMARY

To get the full benefits of UC, businesses need to build an infrastructure that can integrate the best applications into a seamless UC environment. This paper demystifies unified communications and looks at how IP telephony systems enable businesses to leverage fully the power of UC. VIEW SUMMARY

By 2013, mobile phones will overtake PCs as the most common web access device worldwide. Businesses need to protect their IT investment and choose technologies that are flexible. This paper helps you make the business case for UC and also lists its many benefits. VIEW SUMMARY

If you are looking to implement/upgrade your Phone System then read this guide to help decide how you should go about searching for the right vendor. This paper includes everything you need to know about all the possible vendors including your requirements and their features. VIEW SUMMARY

Hosted VoIP vs. VoIP PBX: which is better for your business? This discerning white paper compares the merits of hosted VoIP phone systems with VoIP PBX phone solutions. VIEW SUMMARY