Communications Services White Papers

As employees go mobile and flexible working becomes the norm, users are demanding new ways to communicate and collaborate effectively.If employers don't find tools to accomodate this, users will find their own. read for more information on unified communications and collaboration. VIEW SUMMARY

This presentation considers the characteristics of the modern working environment and how this impacts on workspaces. See how changing workspaces, technology and behaviour can create a smarter office. Peruse this presentation to explore solutions to facilitate communication and optimise workspace. VIEW SUMMARY

Download the "How we work: communication trends of business professionals report" for insights into how today's communication tools – email, IM, Twitter, web and video conferencing, phone calls, texting, etc. – are being utilised in the workplace and can be used to your advantage. VIEW SUMMARY

Having a single phone system across multiple locations helps to save money and help employees feel connected. Using Audi as a case study, this paper explores the advantages of SIP trunking to help integrate communications between branches of a business. VIEW SUMMARY

By enabling people to use voice and data communications simultaneously, Unified Communications (UC) boosts productivity, improves collaboration, and builds stronger connections. This report describes some typical UC usage scenarios, and how you can maximise productivity. VIEW SUMMARY

This report is designed to help you define and build the business case for unified communications (UC). This report will guide IT professionals through the key needs, drivers, and likely benefits of a UC deployment. VIEW SUMMARY

To get the full benefits of UC, businesses need to build an infrastructure that can integrate the best applications into a seamless UC environment. This paper demystifies unified communications and looks at how IP telephony systems enable businesses to leverage fully the power of UC. VIEW SUMMARY

This IDC study takes a look at the current state of enterprise email and the perceived and real problems that surrounds its use. Rather than envisioning "a world without email", instead, a future is revealed where email converges with social tools & grows into an innovative hybrid productivity tool VIEW SUMMARY

How a phone system on the web can help your business grow and reduce costs? A phone system on the web (VoIP) can create the perfect environment for business growth through reduced costs, increased reliability and improved scalability and efficiency. VIEW SUMMARY

This paper will highlight the overall benefits associated with end-user monitoring (EUM) and also outline the various techniques available for capturing this critical perspective. We will also explore the role of EUM as a key component of an IT Service management strategy. VIEW SUMMARY