Outsourcing White Papers

Our report shares key learnings and strategies from IT leaders around the globe, comparing attitudes, issues, and potential solutions so you can steer your IT organisation in the right direction. Read the 2013 global IT leadership report. VIEW SUMMARY

Co-sourcing provides a viable strategy to complement and support the role of the IT Manager in businesses with 50 or more IT users. This paper explains how co-sourcing can work for your business, addresses common co-sourcing myths and looks at what you need to consider before choosing a partner VIEW SUMMARY

Read to find out how APM can monitor and improve application performance, acting as an early warning system to allow businesses to quickly respond to unexpected incidences. Using Audi as a case study, this paper documents how APM can optimise web application performance and customer experience. VIEW SUMMARY

Imagine opening your support portal every day and having no overdue tickets from last week. As businesses grow, managing a few hundred customer queries every day can be quite a struggle. But is adding more agents to your customer support machine going to solve the overloaded problem? VIEW SUMMARY

This case study focuses on a company who needed to improve the reporting aspect of its leading SaaS-based recruitment software. They looked to open source providers as an option and have now gained a real competitive edge in the market. Read the paper to find out how. VIEW SUMMARY

Back when the web was new, colleges and universities were among the most enthusiastic early adopters. Without a modern environment, it is difficult to support web, mobile, and social channels. Needed is a flexible, scalable, and affordable platform across a campus web environment. VIEW SUMMARY

This case study follows a company who decided to focus strictly on providing outsourced ICT solutions and support. It knew it needed a flexible Service Desk software solution that could meet the different requirements and service level agreements in place for each of its customers. VIEW SUMMARY

As the number of organisations that are comfortable with open source technologies increases, a phenomenon is taking shape. Instead of viewing open source software as an alternative to commercial software, many of those organisations are making open source software their first choice for IT projects. VIEW SUMMARY

This study evaluates the leading software testing vendors against 20 key criteria commonly used by customers to select outsourced testing services. This report provides Ovum’s view of the Capgemini Group’s technical and market capabilities. VIEW SUMMARY

We’d all love to put our feet up and let someone else do the hard work. We wouldn’t let any Tom, Dick or Harry into our homes to clean so no wonder it’s hard to trust managed services companies with our data and applications. This paper gives case studies where the relationship has grown into trust. VIEW SUMMARY