IT Management Services White Papers

New technologies and principles like cloud computing, virtualisation and IT as a Service are reshaping how enterprises think of IT. Business and IT are seeking a new balance to make their collaboration work better for the company. This paper highlights the exciting times in store for the IT industry VIEW SUMMARY

Our report shares key learnings and strategies from IT leaders around the globe, comparing attitudes, issues, and potential solutions so you can steer your IT organisation in the right direction. Read the 2013 global IT leadership report. VIEW SUMMARY

As businesses expand, managing growing IT infrastructure becomes more complex. In addition, inevitable security risks rear their ugly heads. Read this case study to explore these complexity and security issues, and see how specific software can help to quantify risk and improve weaknesses. VIEW SUMMARY

This case study considers the helpdesk, software and hardware and patch issues that plagued a public sector organisation’s IT assets. The main challenge for Solihull Council was to reduce the amount of desktop visits; they achieved this through superlative IT management. Read to find out more. VIEW SUMMARY

A challenge for IT is controlling sprawl whilst protecting systems, applications and networks against threats, despite rising complexity and falling budgets. Read this paper for a step-by-step guide on how to create a strong foundation of IT best practices, with plenty of room to improve. VIEW SUMMARY

Users are becoming more savvy and more comfortable with diagnosing and fixing their own IT problems, are service desks in danger of becoming defunct? How can service desks remain relevant and stay at the core of the business? This paper explores how to harness the increasing IT literacy of customers VIEW SUMMARY

This case study follows a company who decided to focus strictly on providing outsourced ICT solutions and support. It knew it needed a flexible Service Desk software solution that could meet the different requirements and service level agreements in place for each of its customers. VIEW SUMMARY

This particular case study focuses on a company which used to use various software systems to manage its IT Service. Frustrated with the current system, the team made an internal wish-list of what they really wanted in an ITSM solution. Read to find out the solution to their problems. VIEW SUMMARY

Service Catalogues are a fundamental part of service delivery because they document every service you provide and build contracts with your customers based on how these services are delivered. This guide provides you with a key insight into how you can create a Service Catalogue and reap the rewards VIEW SUMMARY

IT Management as a Service (ITMaaS), a relatively new kid on the cloud block. This brief report gives an overview of the things ITMaaS can do to hand back control to the IT department. VIEW SUMMARY