Information Technology Infrastructure Library (ITIL) White Papers

New technologies and principles like cloud computing, virtualisation and IT as a Service are reshaping how enterprises think of IT. Business and IT are seeking a new balance to make their collaboration work better for the company. This paper highlights why IT as a service is coming of age. VIEW SUMMARY

41% of CIOS are either evaluating or piloting cloud solutions. This white paper highlights 11 reasons why now is the right time to think about going down the hosted road. A reliable and appropriate IT infrastructure system will enable your organisation to be efficient, competitive and profitable. VIEW SUMMARY

To successfully audit the enterprise, there needs to be a priority list and a methodical approach to implementation that addresses all aspects and factors. Read these best practices of how to achieve successful auditing goals as well as some of the challenges you may face and how to overcome them. VIEW SUMMARY

This white paper presents the key characteristics of cloud computing, the integration challenges this deployment model introduces, four recommendations for what to look for in a solution and five key questions you should ask when considering cloud integration solutions. VIEW SUMMARY

Would you buy a plane to fly to a few places in the coming year? In the same way, why would you invest in a traditional IT model when you could be running a flexible, fully-integrated cloud infrastructure? VIEW SUMMARY

Cloud computing has great potential for cost savings, efficiency, agility and more. These compelling benefits are driving higher adoption rates for public cloud services and increased deployments of private clouds VIEW SUMMARY

A major recent study based on face-to-face conversations with 3,000 CIOs worldwide discovered some common threads about the role that apply across industries VIEW SUMMARY

This white paper outlines some of the most common issues IT service organisations face today, what bites off the ITIL “menu” best address each, and how to implement them in a way that meets your organisation’s appetite for change, investment and results. VIEW SUMMARY

While cloud computing offers distinct advantages, organisations that are considering adoptionmust carefully strategise about delivery models, workloads andinfrastructure readiness. VIEW SUMMARY

This paper provides customer transformation roadmap for implementing a dyanmic information infrastructure. It profiles two customers' journeys, and provides an analysis of IBM's and EMC's associated visions and strategies VIEW SUMMARY