Business Service Management (BSM) White Papers

This white paper provides a guide for beginners in the managed service industry. It gives advice on formulating the right strategy, selecting appropriate tools, how to price your service, avoiding risks and what can be achieved by building a successful managed service provider. Read to find out more VIEW SUMMARY

Margins in the professional services industry are diminishing and customers are becoming more demanding. Businesses need to improve the efficiency of their services and find new ways to differentiate their offerings. They need software that can stimulate new business models and add value. VIEW SUMMARY

Given the rapid growth in the number of virtual machines being deployed, it’s no surprise that scalability, performance, and the overall volume of storage capacity have been identified as key challenges. VIEW SUMMARY

Every organisation pays lip service to the fact that routine business IT processes should be automated. But how may actually see this through? Concluding with a brief checklist of factors to look for, this paper describes how todays end-to-end IT service management software can help you take control VIEW SUMMARY

This report looks in depth at how to effectively manage service levels from an organisational perspective and how to successfully implement a Service Level and Catalog Management Solution. VIEW SUMMARY

This white paper looks at the benefits of implementing a service catalogue for your public, private, or hybrid cloud. Implementing a service catalogue is essential for cloud computing success and can bring the forces to bear to realise your cloud computing vision. VIEW SUMMARY

This white paper asks 5 important questions regarding IT service management and the impact of cloud computing and provides important advice and insight on the topic. VIEW SUMMARY

The importance of great service online cannot be overstated. In Europe alone, e-retail will rise to 323Bn Euros by 2012, a third of today’s online population already access financial services and 1bn people will be mobile banking by 2015. VIEW SUMMARY

Most companies divide their operations into separate silos, each evaluated by finance through separate P&Ls. In this white paper, Sage argue that this is often a damaging approach which conceals the true profitabiltiy (or otherwise) of specific customers. VIEW SUMMARY