Web Services White Papers

Basket abandonment is one of the biggest challenges facing every online retailer today, with average abandonment rates at over 70%. This 7 Step Guide to Cart Recovery will give you everything you need to know to put together the perfect basket abandonment email campaign. Download the free guide. VIEW SUMMARY

The speed of technical innovation is accelerating with consequences both scary and exciting for IT service desks. Download this paper from Service Desk Institute for a careful consideration of the challenges the service desk of the future will face and the steps that need to be taken now. VIEW SUMMARY

The pressure is always on to reduce costs and improve the profitability of operations wherever possible in your company. This paper presents a plan to achieve up to 90% reductions in the cost of your website operation, without sacrificing quality, availability, or agility. VIEW SUMMARY

In this report you will learn: How to make sure the performance of your site keeps up with the delivery challenges posed by rich-media, high engagement content. VIEW SUMMARY

Until only recently, the work of an organisation was associated with a fixed location – the office. But technology has helped untether us from our desks and facilitate new ways of working. So much so, technology is no longer a luxury, it is an essential element of doing business. VIEW SUMMARY

This paper aims to explore the role and relevance of organisations in a future defined by economic uncertainty, changing workforce demographics, globalisation and rapid developments in social and business technologies. VIEW SUMMARY

Gain substantial cost savings, security and service quality benefits by implementing Courion solutions on your external facing web sites. This white paper provides technical recommendations for such deployments. VIEW SUMMARY

This white paper explores the similarities between two very different generations, the baby boomers and now Generation Y. This paper explores engaging with generation Y which will be facilitated by new practices, based on new technologies and media. VIEW SUMMARY

The way we work is now open to wide-ranging review. The concept of the office as the ‘dumb’ container for work, housing the corporation and its infrastructure assets, will be challenged by a number of factors explored in this white paper. VIEW SUMMARY

This Forrester whitepaper asks "how consumers and business buyer's opinions of online customer experiences compared to vendors perceptions of their own online presence" and analyses how the financial services customer experience has a direct fiscal impact, and the experience is bad VIEW SUMMARY