Cloud Computing White Papers

In today’s connected world, the big demand to be online and responsive for customers makes the delivery of an integrated, consistent and high quality customer experience difficult. Watch to find out how the Cloud now offers the full range of solutions/services to support customer service operations. VIEW SUMMARY

With the superior customer experience of Computer Telephony Integration (CTI) and cloud technology being faster and easier for you to implement it, this white paper explains how to link your phone system with you CRM system, so you can get the best of both worlds. VIEW SUMMARY

This paper looks at the importance of looking beyond bandwidth in the delivery of cloud connectivity. In this Computing white paper, we look at, not just the technological pain points experienced by buyers of cloud connectivity services, but the quality and service related issues as well. VIEW SUMMARY

This practical guide can help you choose the best cloud solution for your company. This guide gives you a three-step process, or evaluation guide, you can use to cut through the hype and make an informed decision. VIEW SUMMARY

This paper explores the role virtualisation and cloud computing has had on the data center. The effects on the data center physical infrastructure VIEW SUMMARY

This whitepaper will explore the reasons behind changing traditional desktop computing strategies. Why cloud-hosted virtual desktops are a potential solution for many businesses and how to leverage cloud-hosted desktops for Windows 7 migrations, mobile workers, and disaster recovery. VIEW SUMMARY

This paper is designed to help you understand what IT leaders think about ‘the cloud'. The paper examines the ways IT leaders increasingly look at cloud collaboration as a way to increase productivity, accelerate business results, and enhance innovation and collaboration across borders/functions VIEW SUMMARY

Operations and customer services are the heart and soul of any field service company. A key aspect of this work is making sure your customer service department is efficient. This eBook explains the challenges faced by field organisations and how to increase operational efficiency and productivity. VIEW SUMMARY

When security relies on interactions with devices we don't own, risk management becomes very difficult. We all know cloud computing has its benefits, but with many security drawbacks. This paper highlights what risk management professionals need to consider when managing cloud communication risk. VIEW SUMMARY

SoMoClo™ refers to the convergence of social, mobile and cloud IT infrastructure. 41% of organisations use social media as a method to communicate with their customers and it is a channel which is estimated as seeing the biggest increase in customer activity; read to find out the true value of it. VIEW SUMMARY