IT & Systems Management White Papers

In today’s connected world, the big demand to be online and responsive for customers makes the delivery of an integrated, consistent and high quality customer experience difficult. Watch to find out how the Cloud now offers the full range of solutions/services to support customer service operations. VIEW SUMMARY

With more than 75% of data breaches targeting small and medium size businesses, this paper highlights how small businesses are now a big target for worldwide cybercrime. This paper not only sets out 5 ways to avoid your company from being targeted, but tells you how to actually go about doing it. VIEW SUMMARY

SMBs have had it tough recently; they are targeted by cybercriminals more than large enterprises. This paper examines the threats that put small and medium businesses at risk. It also highlights important security considerations SMBs should be aware of and how to go about fighting cybercrime. VIEW SUMMARY

This white paper explains how to derive more value from big data through visualisation-based data discovery tools. They promote self-service business intelligence (BI) enabling users to easily integrate data from various sources. In addition, read to discover some data governance best practices. VIEW SUMMARY

This case study focuses on a student health centre which had no time to personally manage every device leading to security concerns for sensitive student records. Read to find out how to gain greater efficiency, a faster response to problems and how to reduce the amount of patching failures. VIEW SUMMARY

With the superior customer experience of Computer Telephony Integration (CTI) and cloud technology being faster and easier for you to implement it, this white paper explains how to link your phone system with you CRM system, so you can get the best of both worlds. VIEW SUMMARY

This case study focuses on a firm which was experiencing issues with its network service including: unreliability, slow speeds and prolonged downtime. Read to find out how to reduce operational costs, centralise internet security and backup as well as how to easily add new sites. VIEW SUMMARY

With 89% of consumers avoiding doing business with companies they do not believe protect their privacy online, trust and personalisation is vital. Read to find out how to find out the basics, the roadblocks, how to avoid looking “creepy” and how to go about getting sophisticated personalised sites. VIEW SUMMARY

Coca-Cola Bottling Co. saves more than USD1 million and improves database performance by 30-60 percent when it migrates from Oracle Database to IBM DB2. The migration to DB2 took only five months. Read the case study to find out more. VIEW SUMMARY

Cybercime is becoming more sophisticated and more frequent. With the proliferation of social media and mobile computing, the risks are more difficult to manage. This white paper explores these risks and draws attention to the need for proactive risk management. VIEW SUMMARY